PCCI Group, a leader in customer experience and operations outsourcing revealed the appointment of David Olivier as its Chief Human Resources Officer.
David enters this role with varied experience incorporating over 25 years. As a career diplomat, David has held foreign projects in Cairo, developing an Embassy from an absolutely no base-- the ultimate start up experience, followed by Washington D.C., the most sought after position amongst diplomats worldwide, where he was responsible for liaising with Congress to promote bilateral relations.
Obtaining a U.S. MBA specializing on HR for multinational corporations, he broadened his career and experience by handling global HR outsourcing for KPMG in New Jersey. Relocating to Dubai in 2002, he joined GAMCO (now Etihad Airways) where he executed a complete modification management project to update business and improve its competitive advantage. Moving on to Ericsson, his duty grew to multiregional level for all telecoms services staff members in Ericsson, along with handling modification as a result of mergers and acquisitions in the IT industry for Hewlett Packard.
"In David, PCCI Group gains a proven HR expert who has remarkably demonstrated that he has the personal and skilled requirements to actively and methodically develop global HR management at PCCI. The Group just recently moved its headquarters to Dubai and David's appointment reflects the commitment that PCCI Group has in creating a strong foundation within this area through the production of brand-new teams and recruiting talented and customer oriented experts with quality of service and customer commitment continuing to be the cornerstone of PCCI Group," said Nidal Kamouni, CEO, PCCI Group.
"As the world gets more connected, with digitization ending up being a buzz word, companies are going to have to compete on various levels, the most crucial being the customer experience. This is where PCCI Group will remain to include its excellent roster of operations, analytics, technology and consulting capabilities, while profiting from its proven performance history. I am sure my experience to grow and nurture talent on a really worldwide scale in ways that permit business to carry out upon their mission, strategy and values will be of great benefit to the Group. Among my main goals will be to develop a team through reliable individuals management solutions, initiatives and practices, aligning company and HR functional methods to allow delivery on the business development agenda, and fostering positive relationships within the PCCI Group," said David Olivier, Chief Human Resources Officer, PCCI Group.