Smart Link, as a subsidiary of Al Khaleej for Training and Education and also a leading Saudi-based Business Process Outsourcing (BPO) company, has coordinated with Avaya Holdings Corp. (NYSE: AVYA) to speed up Smart Web link's expansion and also the diversity of its digital solutions profile.
Both business signed a Memorandum of Understanding (MoU) throughout GITEX Technology Week 2018 with a concentrate on digital and cloud-based services that will certainly enable Smart Link to have greater dexterity and flexibility in meeting its customers' demands for digital services.
Aligning efforts with the Saudi Arabia’s Vision 2030
Part of Al-Khaleej Training & Education, and also alignment with Saudi Vision 2030, Smart Web link is digitalizing as well as automating all feasible tasks to raise its human worth, appointing all admin and also recurring tasks to computer systems while delivering innovative communication services to attach federal government and private companies to their customers. As a subsidiary of Al-Khaleej Training & Education, which has the largest network of training facilities in Saudi Arabia, Smart Web link workers are currently several of one of the most competent customer care agents in the Kingdom.
Through the MoU, Avaya will leverage its mixed toughness in communications innovations as well as tactical business speaking with to accept Smart Link in order to make an electronic makeover plan that sustains Smart Link's workforce in communicating and teaming up with customers in real time. The resulting digital roadmap will certainly target locations where Smart Link can expand its present offerings, while scaling up its solutions via a cloud-based facilities. Smart Link will certainly use Avaya Contact Center as a Service (CCaaS) remedies to present cloud-based services to the Kingdom of Saudi Arabia.
Quoting Safwan Al Khatib, Chief Executive Officer of Smart Link: “As a leader in our field in the Kingdom of Saudi Arabia, we aim to set an example for what can be achieved – and this includes delivering a superior service for our clients in line with the quality products they purchase from us. Avaya’s unique expertise across enterprise communications will deliver the solutions needed to expand our capabilities and offer businesses an unparalleled customer experience. Accordingly, partnering with Avaya will enable us to take our business to the next level.”
Estimating Fadi Hani, Vice President - Middle East, Africa as well as Turkey at Avaya: "This newest campaign with Smart Web link will certainly enable us to support the company in two methods-- as a business expert and as a carrier of first-rate technology solutions. In spite of operating in an affordable sector, Smart Link has actually continuously focused on embracing the digital devices called for to expand their worth with clients. We look forward to helping them to meet these ever-changing assumptions throughout digital and human touch points."
Considering that 2006, Avaya has been the single get in touch with center options supplier to Smart Web link. In 2017, both companies announced the conclusion of a project to increase Smart Link's get in touch with center capacities with an additional 1,600 representative seats, assisting it to come to be the largest business contracting out provider in the Kingdom with over 4,000 seats in overall.
Visitors to this year's GITEX Technology Week can figure out more about Smart Link's most recent collaboration with Avaya at stand Z1-C10 in Za'abeel Hall at Dubai World Trade Centre (DWTC).