RAK Ceramics appoints CSC global IT supports and maintenance provider

Business

RAK Ceramics appoints CSC global IT supports and maintenance provider

RAK Ceramics PSC, one of the world's biggest hi-tech suppliers of lifestyle ceramics solutions, has actually granted CSC, a leading service provider of next-generation modern technology solutions and services, with an unique contract to provide Systems Applications Programs (SAP) procedure improvement and even assistance work over the following three years. This strategic initiative, which will certainly be driven from CSC's Middle East and Africa (MEA) region, is expected making RAK Ceramics' current SAP and service management landscape more agile and responsive to evolving business needs.

CSC MEA will provide four integrated solution streams to present the transformation, specifically SAP Process Improvement, User/Knowledge Assessment, Automated Service Desk (SolMan), and Problem Resolution in UAE, India, and also Bangladesh. A very experienced and committed group of experts will be designated on-site in the three nations plus at CSC's offshore establishment in Mumbai, to accomplish all necessary work.

Abdallah Massaad, Group CEO of RAK Ceramics, said: "As we spent heavily in ERP application and even IT facilities, it is an excellent move for us as a global business to tie up with a global consulting partner. We are anticipating the added worth and also improvements this will certainly bring and also as CSC MEA will certainly help us update our business processes, applications and also framework through its next-generation technology solutions. Such a step will certainly increase our continuous development efforts through constant reinforcement of our existing business mechanisms and even procedures.".

Alok Bapna, Managing Director, CSC Middle East and even Africa, claimed: "This tactical collaboration in between CSC Middle East as well as Africa and also RAK Ceramics demonstrates our continuing dedication in the direction of giving our clients and even companions with world class solutions that could provide them an one-upmanship as well as ability to provide unparalleled service to their own clients. We are very delighted to be collaborating with RAK ceramics on their transformational Journey.

RAK Ceramics is a worldwide hi-tech maker of premium ceramics lifestyle solutions. Specializing in high-grade ceramic and even gres porcelain wall and even flooring ceramic tiles, sanitary ware, tableware and taps, RAK Ceramics is a complete solutions provider for walls, floorings, washrooms and even kitchens.