The customer happiness indicator in Khalifa Fund for Enterprise Development got to 72 per cent in 2017. This success is in line with the fund's strategy to sustain its customers and carry out the goals of Abu Dhabi Vision 2030, which aims to ensure client fulfillment and provide the finest of solutions. It meets the Customer Happiness Formula introduced by the UAE Government, targeted at incorporating the concepts of happiness in client service centers as a method and come to be a society drunk in all government entities. The result positions the Fund as a frontrunner in making sure the happiness and welfare of the community and launching introducing efforts targeted at attaining the highest levels of joy and fulfillment for its customers, surpassing their demands and expectations and contributing efficiently to the advancement of excellence and entrepreneurship in the UAE.

H.E. Abdulla Saeed Al Darmaki, Chief Executive Officer of Khalifa Fund for Enterprise Development, said: "At Khalifa Fund, we function relentlessly to offer the highest quality of solution by continually enhancing solution delivery, according to our pivotal role in sustaining national approaches such as the Abu Dhabi Vision 2030 and Customer Happiness Formula, which aims on achieving happiness, complete satisfaction and well-being amongst all classifications and members of society. The success and initiatives of the fund appears in the growing number of customers, which got to 1,285 in 2017 and 470 customers in the initial quarter of 2018, which indicates their confidence and complete satisfaction in managing the fund."

He pointed out that the Fund is devoted to supplying the finest of service based on global requirements, by training the employees to utilize the current technologies and advanced systems and to effectively listen and swiftly respond to the demands of all the customers.

Khalifa Fund helps developing local enterprises in the UAE by instilling and enriching the society of entrepreneurship amongst UAE nationals, as well as supporting and creating Small and Medium Enterprises in the Country. It supplies specialized training for client service personnel according to worldwide finest techniques, formulas and conventions, to make customer joy a requirement in government workplaces and urge them to apply initiatives to attain happiness and positivity.

The five Customer Happiness Centers of Khalifa Fund, which are located in Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah, recently launched a varied range of services to improve customer satisfaction, assist in interaction and quickly respond to queries. This consists of the launch of the Chatting service which provides immediate response to all customer enquiries with the Fund's official website. Another solution to receive client applications, will certainly be launched quickly through the same website.

The Khalifa Fund's client happiness centers provide a variety of services, consisting of a consultancy service, ask for funding, membership, and training and understanding programs. Concern has actually likewise been offered to the people of decision, in regards to quickness of service. Consumer joy center team can also see people of resolution at their house, to help with conclusion of their job and settle purchases without needing to see these centers in person.

The Fund allows customers to complain and give responses concerning solutions, on the e-mail info@khalifafund.ae or customer.feedback@khalifafund.ae or dial the telephone call center on 600500506, visit one of the branches, or make use of the 'Conversation solution' readily available on the web site. The officer in charge will react to the inquiry or complaint promptly, by verifying the information and specifying a reference number for the circumstances in addition to recording the data.