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How Dominos and Ford Begin Consumer Research of Pizza Delivery Using Self-Driving Vehicles

Domino's Pizza, the recognised world leader in pizza delivery, and Ford are launching an industry-first collaboration to comprehend the duty that self-driving automobiles could play in pizza delivery.

As part of the testing, researchers from both companies will certainly check out consumer reactions to interacting with a self-driving vehicle as a part of their delivery experience. This research study is necessary as both firms begin to check out and understand customers' perspectives around the future of food delivery with self-driving vehicles.

As delivery experts, we have actually been viewing the advancement of self-driving cars with wonderful interest as our team believe transport is undertaking basic, remarkable modification," said Patrick Doyle, Domino's president and CEO. "We pride ourselves on being innovation leaders and are thrilled in order to help lead research study right into exactly how self-driving vehicles might contribute in the future of pizza distribution. This is the primary step in a recurring process of screening that we plan to undertake with Ford."

As Ford builds out its business allowed by self-driving vehicles, conducting research study with companies, like Domino's, will certainly be essential to making sure that the technology is used in ways that enhance the customer experience. With a plan to start production of self-driving vehicles in 2021, Ford is taking steps to design a business to meet the needs of both partner business and their customers.

" As we increase our understanding of business possibility for self-driving vehicles to support the activity of people and items, we delight in to have Domino's join us in this vital part of the advancement procedure," said Sherif Marakby, Ford vice president, Autonomous and Electric Vehicles. "As a company focused on the consumer experience, Domino's shares our vision for a future enabled by smart vehicles in a smart environment that enhance individuals's lives."

Over the next a several weeks, randomly-selected Domino's customers in Ann Arbor will have the opportunity to receive their delivery order from a Ford Fusion Hybrid Autonomous Research Vehicle, which will be manually-driven by a Ford safety designer and staffed with scientists. Customers that agree to participate will be able to track the shipment vehicle via GENERAL PRACTITIONER utilizing an upgraded variation of Domino's Tracker . They will certainly also get text messages as the self-driving vehicle approaches that will certainly guide them on the best ways to recover their
pizza using a unique code to open the Domino's Heatwave Compartment inside the
vehicle.

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"We're interested to learn just what individuals think of this type of delivery, said Russell Weiner, president of Domino's USA. "Most of our inquiries have to do with the last 50 feet of the shipment experience. For example, exactly how will certainly customers respond ahead outdoors to get their food? We need to see to it the user interface is clear and simple. We should understand if a consumer's experience is various if the car is parked in the driveway next to the curb. Every one of our screening research is concentrated on our objective to sooner or later make shipments with self-driving vehicles as smooth and customer-friendly as possible."

Local partner Roush Enterprises produced the model vehicle's pizza container, Domino's Heatwave Area, based on its experience dealing with Domino's on the DXP delivery vehicle in 2015. Ford and Domino's finished preliminary testing of the shipment procedure utilizing the vehicle in self-driving mode at Mcity, the simulated metropolitan atmosphere on the University of Michigan's campus. The city of Ann Arbor also has actually been encouraging of the testing process.

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