Reaffirming its commitment to supporting the Dubai Plan 2021 which mirrors the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to increase Dubai's urban atmosphere by improving living experience of residents and visitors through boosting the top quality of economic and social solutions provided, Falconcity of Wonders LLC - the designer of the Falconcity of Wonders (FCW) multipurpose huge project being constructed in Dubai - introduced the launch of its new customer care mobile application. The announcement of the new smart application is also in alignment with the National Program of the UAE Vision 2021 that aims to transform UAE into the happiest nation.

FCW, a company under the umbrella of Salem Ahmad Almoosa Enterprises, has actually released this new smart mobile application to boost customer relations. The new Falconcity Customer Service mobile application is made to provide a total problem-free customer service experience to all customers, consisting of proprietors and renters of Falconcity. By supplying a series of services consisting of bill repayments, requests for short-term gateway passes; accessibility to advertising material; NOC interim registration; event demands; and upkeep assistance, the mobile application helps streamline purchases by digitizing them and guaranteeing risk-free storage space of information. It additionally helps in lowering the use of paper, therefore contributing to the accomplishment of the emirate's sustainability targets.

The Falconcity Customer care mobile application is established for two significant systems natively - Android and iOS, together with a desktop version. The key features of the application consist of updates and notifications on standing of requests and payments; place and navigating solutions using Google maps; an option to publish and update customers' records and profile photos; information and updates on Falconcity of Wonders; access to Falconcity of Marvels' social networks channels and direct phone call to customer care centres.

H.E. Salem Almoosa, Chairman and General Manager, Falconcity of Wonders LLC, said: "The launch of the new smart application to give innovative smart solutions to our customers reaffirms our dedication in the direction of driving digital innovation in the emirate by boosting customer satisfaction and happiness through modern technology innovation. Additionally, the removal of paper job through the adoption of latest digital trends enhances the emirate's journey to turning into one of one of the most lasting cities in the world."