Dubai Customs Smart Virtual Agent showcased at Gitex 2016
The Smart Virtual Agent effort is being showcased by Dubai Customs at Gitex 2016. It is a smart channel for communication with clients and taking care of their queries about Customs services, procedures and regulations. The Smart Virtual Agent is a smart tool which runs 24/7 without the requirement for any physical worker. This self-improving platform uses Dubai Customs' upgraded database and memorised similar cases to respond to customer queries.
The Smart Virtual Agent decreases client assistance cost by answering regular questions without requiring support staff physical intervention, which assists effectively redirect resources to other tasks.
Lots of delegations were keen on having a look at the efforts showcased by Dubai Customs at Gitex 2016. These consist of a delegation from the General Authority of Ports, Borders and Free Zones Security, headed by Jassem Mohammed Al Zaabi, Director, another delegation from the Dubai Police General Headquarters and one from the General Directorate of Residency and Foreigners Affairs-Dubai.
Gitex visitors who stopped in Dubai Customs stand had the chance to try out the Smart Inspection Glasses, which help with and accelerate containers' field assessment, as Customs inspectors can browse the Customs declaration and x-ray pictures of the delivery at hand as well as its risk level. Inspectors can submit assessment reports utilizing either the virtual keyboard or voice input function.
Under the umbrella of Ports, Customs and Free Zone Corporation structure, Dubai Customs is showcasing 8 happiness-led initiatives and innovations: The Authorized Economic Operator, Smart Workspace, Smart Inspection Glasses, Smart Inspection Lab, Smart Virtual Agent, Smart Customs Route, Bags Smart Customs Inspection System and Endangered Species Exhibition.
Dubai Customs participation in Gitex 2016 is aimed at reaching out to a wider spectrum of audience, particularly customers, to get them to opt for smart Customs services and applications. DC representatives introduced Gitex visitors to the departments latest offerings.
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