Smart Dubai has won three awards at the annual Government ICT Success Awards, arranged recently by.Gov publication - an ITP publication-- at The Grosvenor Residence hotel in Dubai Marina.

Attended by greater than 200 government official and ICT experts, the occasion clarifies the development and achievements of governments across the GCC in the information and communications innovation (ICT) field. A total of 21 honors were given out, three which went to Smart Dubai, particularly: The "G2G Service of the Year" for Robotic Agent, and "G2C Service of the Year" for the artificial-intelligence- powered solution, Saad, along with the Leadership in Digital Transformation" for Her Excellency Dr Aisha bint Butti bin Bishr, Director General of the Smart Dubai Office.

H.E. Dr Aisha bin Bishr applauded the Dubai Smart government's three-way win at.Gov magazine's yearly Government ICT Success Awards, noting that it reaffirms DSG's unrelenting initiatives to provide costs smart services, and to make use of modern technology to offer a favorable and seamless experience for the residents and site visitors of Dubai. These initiatives bring Dubai closer to becoming the world's most intelligent and happiest city, H.E. included, as routed by the UAE's sensible management, to position Dubai on the center of world smart cities, supplying best-in- course services for everyone."

" The Dubai Smart Government has been successful in automating most of the services we provide to support government departments in Dubai," H.E. bin Bishr continued. "These procedures are currently totally automated and call for no human treatment whatsoever. This new fact permits the Federal government of Dubai to achieve its goals, use first-rate solutions, boost the emirate's infrastructure, and move forward towards sustainable development.

Robot Agent, winner of the "G2G Service of the Year", is a one-of- a-kind service from Smart Dubai that facilitates the automation of a number of processes of support solutions given by SDG to Dubai government entities. It increases operational efficiency and performance, offers 24/7 support, reduces the number of sent demands to SDG (by proactively resolving them), accelerates the handling of those requests while ensuring it is error-free, and minimizes the price of support procedures.

The.Gov Awards comprise 21 categories that recognise outstanding electronic and online services, and benefit ideal practices embraced by federal government departments. Along with that, the specific awards identify leading pioneers in the government sector. The awards highlight leading achievements in the ICT sector, in addition to any kind of initiatives to provide innovative solutions that better cater to customers.