As part of its effort to increase public awareness of the new coronavirus disease (COVID-19) and assist ease fears and anxiety, Esaal, online consulting platform, has declared that it will give its users 24/7 access to its pool of medical professionals to answer all their questions about the disease for free.
The subscription-based Esaal offers instant consulting service in a broad range of topics, interests, and problems that includes different fields and disciplines, inclusive of healthcare. The platform allows users to consult certified experts through a secure and easy-to-use chat interface.
“Through Esaal, all users who want to get more information about the coronavirus, which includes symptoms and safety measures, can easily get in touch with any of the platform’s certified healthcare experts. Our doctors are on standby round-the-clock to provide them advice on how to safeguard themselves and their cherished ones in these difficult times. By doing so, we hope to empower people and make them more skillful of dealing with this health issue. We are offering this service for free to make sure that everyone in the platform has access to proper information anytime and anywhere” stated Medhat Karam, CEO of ArpuPlus, mother company of Esaal.
Karam stated that "Esaal" is tapping all its potential to give back to local communities and contribute to global efforts to combat COVID-19 as part of its Corporate Social Responsibility (CSR) initiatives. The ArpuPlus CEO also guarantees the utmost confidentiality of all conversations with the doctors, noting that users remain anonymous to give them with a sense of security to communicate freely with the specialists.
“We know how the outbreak is making people to be anxious amid growing COVID-19 cases. It also does not help that false information is being spread around, in particular on social media, making people concerned even more. However, panicking will not do us any good at this period. To correct all misinformation, Esaal will connect users to doctors online who are ready to give instant and correct answers to them. This free service will also enable users to make follow-ups and, if they’re not feeling well, talk about their symptoms, in particular if they are getting worse,” he added.
Esaal has been in the market for only two years yet it has already affected the lives of more than 500,000 people who have asked and received personalized solutions from certified specialists about a range of topics, from parenting and psychological consultations to medical advice, in over 17 fields. To deliver full experience rather than a one-time engagement, both users and experts can make follow-ups whenever necessary.
The platform is accessible in more than 10 countries, including Egypt, the UAE, Libya, Palestine, Algeria, Tunisia, Saudi Arabia, and many more. Esaal is working to be available in various parts of the world, cover all disciplines, and extended its network of experts to become a “virtual 360 expert.” To serve more users, Esaal is available in Arabic, English, and French.