Emirates Islamic, one of the leading Islamic financial institutions in the UAE, has announced that it won two awards at the 2016 Service Olympian Awards. The honors, hosted by Ethos Integrated Solutions, were presented at an event kept in Dubai recently.
The bank won ‘Most Improved Website’ and ‘Best Social Media Reach’, a reflection of the bank's strategic emphasis to leverage digital and social channels and supply customers with an improved and individualized banking experience.
Commenting on the awards, Jamal Bin Ghalaita, Chief Executive Officer - Emirates Islamic claimed, "We are pleased to win acknowledgment for our initiatives to making banking solutions easily accessible and more engaging for our customers. Our energetic existence on social networks has actually accelerated our customer involvement and allowed us to supply excellent assistance to our customers. Customers are progressively utilizing smart tools to gain access to banking services and we will continue to invest in digital options and social platforms as part of our total commitment to offer customers a modern and convenient banking experience. At Emirates Islamic, we support the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai in making Dubai a truly smart city, as we leverage our digital channels and social networks reach to provide innovative banking remedies to our customers."
Emirates Islamic's internet site was spruced up in 2016, and saw a 13 per cent increase in the variety of visitors once the brand-new internet site was introduced. As part of the enhancement, the website now includes monetary tools that permit customers the adaptability and benefit to choose the appropriate card product and compute monthly financing instalments for Individual Finance. The internet site is likewise optimized for mobile use and includes an improved ATM/branch locator for hassle-free directions to the bank's branch and ATM MACHINE network.
Emirates Islamic also experienced a fast growth on Social Media, with its follower base and engagements more than doubling in 2016, over its accounts on Facebook, Linkedin, Twitter and Instagram. Furthermore, the bank has recently launched a Snapchat account targeting greater involvement with its younger, millennial client base.
Ethos Integrated Solutions' delivers integrated customer support solutions that include the Retail Banking Customer Experience Benchmarking Index, providing banks a methodology to benchmark solution top quality. The yearly Index is performed by a group of trained and seasoned researchers who focus on real scenarios that a prospective client would deal with when utilizing a branch, phone call center or internet site. Banks are evaluated on reliability, guarantee, responsiveness and compassion using Values Integrated Solutions' exclusive worth minutes principles. The organisation's yearly Solution Olympian Honors recognise outstanding organisations in Client Experience and Employee Engagement.