Dubai Courts has launched its Annual Report 2015, showing a significant enhancement in the performance of the three courts; particularly, First Instance, Appeal and Court of Cassation and a remarkable progress in Dubai Government's Unified Customer Complaints' Portal, smart transformation, and Emiratization. It likewise attained the targets of its Operational Plan 2015 which aimed to boost the rely on the judicial system regionally and globally, promote the effectiveness of internal efficiency, and attract qualified personnels through a reward program. The Annual Report was revealed throughout a special event held at the Rashid Hall in Dubai Courts building in the existence of H.E. Tarish Eid Al Mansouri, Director General of Dubai Courts; Judge H.E. Abdul Kader Musa, Deputy Director, Dubai Courts; and other senior authorities, judges and legal advisers.

The 2015 Report revealed that Dubai Courts has recorded an exemplary efficiency in Dubai Government's Unified Customer Complaints' Portal, achieving 95 per cent success rate when compared to Dubai Government's 75 percent target for solved complaints rate during 7 working days index. Complaints, on the other hand, reached 3 percent compared to the target of 10 per cent.

In Emiratization, the report indicates an increase of 6 per cent in the variety of qualified residents employed in the courts throughout the last year. The rate of Emiratization in the 'Leadership' classification came to a head to 96 per cent in 2015 with 1 percent development in contrast to 2014, while it reached 60 per cent in the 'Executive and Supervisor' categories with an increase of 1 percent, showing Dubai Courts' focus on increasing Emiratization within all employment categories. The rate of Emiratization stays stable within judicial categories at 34 percent.

Even more, the report exposed Dubai Courts accomplishments in smart transformation, where 1 million beneficiaries used e-gate and smart platform to settle their legal transactions, which can be done from anywhere in the world using 217 smart services. The court's smart platform received 70,000 smart requests, while customers have actually signed up 30,000 cases online since the beginning of the last year. The figures affirm Dubai Courts success in completely changing all its services into smart platform, following the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, making Dubai the world's smartest city within the few next years.

In terms of the 3 efficiency indexes for the three courts, the report explains that the rate for finalizing the cases in Dubai Courts was 95 percent for 2015, with a boost of 13 percent in registered cases compared with 2014 and 8 percent boost in judicial decisions. The labour court accomplished judgment duration of 48 days.

H.E. Tarish Eid Al Mansouri specified that the 2015 Annual Report declares Dubai Courts commitment to work according to the smart leadership method making Dubai the world's most established countries by 2021. He stated that the in 2014's positive results are the outcome of the unremitting efforts to obtain quality in the court's work by developing a strong legal environment and integrated judicial system supported by justice, equality, independence and innovation in supplying legal services according to the best international standards of reliability, transparency and quality.

" We are proud of Dubai Courts accomplishments which is keen to promote the collective work and integration with other related entities to guarantee supplying a legal environment that supports the stability, safety and well-being of the local community. There is no doubt that our achievements within smart transformation, Emiratization, and basic performance is the result of the constant support of H.H. Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai and Chairman of Dubai Judicial Council. We ought to not forget the role of our qualified personnels who have actually been an essential assistance in our ambitious strategies to stay ahead in the technological advancement within the legal services to complement Dubai's comprehensive growth. We constantly strive for quality as per the strategic file 2016-2019 which offers us new duties to promote our contributions to UAE Vision 2021 to build Safe Public and Fair Judiciary," added Al Mansouri.

Dubai Courts launched a number of initiatives which yielded significant results in promoting the trust of all judicial entities regionally and globally. The most essential among these is the success of the 'Centre for Amicable Settlement of Disputes' to solve disagreements within 30 minutes as well as solving civil, business and building conflicts through consensus, thereby saving billions of dirhams. It likewise reflects Dubai Courts fundamental function in promoting the UAE and Dubai as a leading global hub for company and financial investment. The courts achieved leading position in the judicial work in the Middle East's 'Doing Business Report 2015' released by the World Bank after it jumped 103 positions from 2014's 121 to reach 18th rank in 2014.

In regards to effectively and efficiently promoting the internal performance, senior management formulated the 'Leading Council for Institutional Development and Creativity' to promote Dubai Courts' competitiveness worldwide. On the other hand, it established the 'Consultation Council' as a prominent action to opening new channels of communication with strategic partners for revealing opinions, thoughts and suggestions to accomplish desired objectives of providing accurate, simple, fast and independent judicial services through fairness, transparency, innovation and synergy.

The report likewise revealed that Dubai Courts' commitment to innovate through smart applications have reduced personal follow up by 80 per cent, consequently attaining the smart leadership vision to build the creative future federal government that is able to make sure happiness of its citizens and success of the society. It likewise validates Dubai Courts' success to attain 100 per cent smart transformation, following the efforts to speed up the process of legal and judicial deals utilizing the most sophisticated innovation developments in line with Dubai Plan 2021 to develop innovative and proactive government that is capable of meeting future requirements.The courts innovative services portfolio provides positive results in achieving customers happiness and satisfaction as well as the local societys prosperity. The most important is Smart Booking, E-Notary, E-Pay, E-Judge, Smart Petitions, Advertising Notes, and Documents Security System.

The Annual Report likewise elaborates on Dubai Courts' efforts to bring in and establish certified human resources through its various innovative initiatives and interactive workshops that focuses on numerous topics. Efforts such as Effective Leadership, Dubai Excellence Government Program, and Stars of Excellence Program 2015 motivated staff members to showcase creativity, development and quality to ensure their loyalty.

The report highlighted the achievements of 2015 that includes getting the distinguished regional, regional and worldwide awards that recognizes Dubai Courts' role in promoting the legal and judicial quality in the UAE. It points out about the courts 3 awards at the 12th Stevie Award, which is the very best international award for institutional imagination and excellence and international affairs, consisting of the 'Innovation Leader,' 'Best Customer Department,' 'Excellence in Customer Service.' The reports likewise speak about Dubai Courts' involvement in the 8th Dubai Excellence Government Program 2015, where it received 3 awards-- 'Creative Idea,' 'Most Committed Department in the National Identity' which was won by its 'My Awareness My Identity Team,' and the 'Creative Employee Award' for among the courts' worker.

Dubai Courts winning the Creativity Award in the Golden Category at the Annual Conference for OutSystems in Portugal for Smart Requests Application likewise discovers mention in the report alongside the e-Government Excellence Award for the 'smart application' throughout the 6th Competition for the Best Smart Applications for Arab Governments in Kuwait.

Finally, the annual report elaborates on Dubai Courts' tactical file 2016-2019 which intend to develop pioneering and unique international courts that is qualified to provide justice with self-reliance, openness, innovation and group work. The document determines the most prominent patterns for the next three years, focusing on the development of judicial system to enhance consumer happiness and enhance financial, technical, legal and social environment in Dubai and the UAE. This will contribute in bring in worldwide capitals through the advancement of litigation in the area of contract enforcement procedures and dealing with insolvency competitive state to promote requirements in accordance with the "World Bank".