As part of the National Disinfection Programme run by the Ministry of Health and Prevention and the Ministry of Interior to combat coronavirus (COVID-19) and to similarly improve the smart service offering, Dubais Roads and Transport Authority (RTA), is closing customers happiness centres and amending the business hours of others from Wednesday 1st April to 9th April 2020.

In accordance to the plan, customers happiness centres working hours at Al Barsha and Deira, will be modified to start from 8am until 5pm. RTA-Dubai Municipality shared centres at Al Awir, Al Manara, Al Kafaf and Al Tawar will be closed during this period. 12 other centres run by service providers will be closed namely: Al Shirawi, Cars Al Mamzar, SpeedFit, Discovery Gardens, Arabian City, Al Tawar, WaslAl Jaddaf, Al Arabi, Nadd Al Hamar, Al Mumayaz Al Barsha and Al Mizhar, and Shamil Al Muhaisnah.

In the course of the period, the timing of 15 service provider centres will be changed to start from 08:00 am up to 04:00 pm, namely: AutoPro at Satwa and Al Mankhool, and Tasjeelat Al Qusais, Al Barsha, Al Warsan, Motor City, Jebel Ali and Hatta in addition to Shamil at Al Hudaiba, Al Qusais and Nadd Al Hamar as well as Tamam Al Ghandi and Cars Deira.

It is noteworthy that on March 22, RTA closed Customers Happiness Centre and Umm Ramool.

RTA calls on consumers to use smart and e-services to process their transactions smoothly. It also urges visitors of customer happiness centres and service provider centres to cooperate with the staffs of those centres and keep a safe distance (physical distancing). Customers are also encouraged to use personal protective equipment during their visits to centres or being in public areas.