Emirates Central Cooling Systems Corporation (Empower), the world's biggest district cooling services provider, recently reported that more customers have welcomed the practice of transacting with the company through its 'E-Service' system, an electronic facility which permits customers to pay bills online, see their costs background, register and track demands, and view intake trends, to name a few.
Because the technology was introduced in 2013, more than 75% percent of its customers has switched over to the solution. Encourage has 85,000 customers and it targets to motivate even more clients to get to 100 percent online purchases. Customers which have subscribed to the e-services obtain their monthly costs online, which means Equip's cost savings in general paper consumption significantly.
Ahmad Bin Shafar, CEO, Empower, said: "We constantly engage and remind our customers that registering to Encourage E-Services can provide them with several benefits while additionally adding to the initiatives of the UAE to decrease paper use and advertise smart services via digital technology. The online deals will likewise save time and use transport and could be conveniently done from anywhere in the world, especially when customers are out of the country. Equip undertakings to traditional on-line transactions and make digital services become part of our lifestyle."
The on-line service becomes part of the company's Customer Relationship Management (CRM), which likewise satisfies its wider financial and environmental objectives. Using on the internet transactions conserve customers the time in going to Encourage branches for settlement or make a demand. It decreases the cost of repayments and increase transparency in its invoicing system. In addition, the service conserves the company big amount of paper usage, which translates to a number of environmental advantages related to the paper industry and distribution of bills, among others.
Empower provides environmentally accountable area cooling solutions to massive real estate advancements such as Jumeirah Group, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Mall, Discovery Gardens, Dubai Healthcare City, Dubai World trade Centre Residences, Dubai Design District, among others.