Telkom, South Africa's leading communications company, is collaborating with Avaya, a global leader in company interactions, software, systems and services, to offer Communications-as-a-Service to companies throughout the country.

Telkom will host Avaya's innovative communications solutions and make them available to businesses in a cloud services design for the countries it runs in across Africa. Telkom will concentrate on Contact Centre-as-a-Service (CCaaS) solutions, allowing organisations to acquire the capacity and services they require as required, without large upfront costs. Telkom will likewise supply Unified Communications-as-a-Service (UCaaS) offerings.

Through Telkom's CCaaS offerings, powered by Avaya, companies in Africa will have the ability to provide services to their clients quicker at substantially lowered total expense of ownership (TCO) with a much better roi (ROI). Organisations will have the flexibility to scale their communication services deployments as per their requirements and add new features and functionality as needed.

As organisations across Africa are dealing with unprecedented challenges to evolve digitally and deliver richer consumer experiences, Avaya and Telkom are assisting companies to leverage ingenious innovation to react agilely and accomplish higher competitive distinction. By working in tandem, these 2 companies are specialising in complex business communications, built on open and mobile software platforms and supported by a robust underlying networking infrastructure, this combined option is distinctly placed to assist organisations of all sizes in Africa drive digital transformation strategies.