Zain Bahrain, a leading telecommunications operator in the Kingdom, introduced the launch of zBot, a new interactive digital channel for clever customer service, making it the first telecommunications operator to introduce this cutting-edge option in the Kingdom.
The launch of zBot drops inline with Zain's strategy to provide an outstanding consumer experience, purchasing robotics modern technology within the customer treatment location to supply its clients with a trustworthy and also fast Live Chat service where clients questions can be addressed and also fulfilled in a totally automated fashion without the need of human communication.
zBot utilizes robotics and the latest Artificial Intelligence (AI) and Natural language processing technologies (NLP), making it one of the most advanced customer service solutions.
Offered 24/7 in English language, the new zBot interactive network provides its consumers a series of completely automated services via Zain Bahrain's portal and also mobile application, including post-paid invoicing questions, pre-paid questions, mobile data usage information, the most recent deals and promo plans, handling accounts, acquiring wise devices from the online shop and also information on branch locations and opening hrs, in addition to many unique features.
Commenting on the launch, Shaikh Ahmed bin Ali Al Khalifa, Zain Bahrain Chairman, said: “We are witnessing growing adoption across our digital channels in general and specifically the mobile application and live chat service, and thus we came up with this new addition to continue delivering superior customer experience.”
" zBot is a technically advanced interactive customer care service which reacts to the clients' queries in a reputable and quick manner. Zain Bahrain is totally devoted to proceed its initiatives in improving our customer experience, offering them alternate solutions and platforms to totally service their demands and also upscale their satisfaction rates as well as client experience," Shaikh Ahmed included.
Zain constantly desires new degrees of excellence in all solutions it offers to its consumers. Through the launch of this cutting-edge network, Zain attests its continual initiatives in satisfying its clients' needs and also desires, as well as delivering its promise to supply the most effective solutions and most latest technologies