The Roads and Transport Authority (RTA) in Dubai has held a workshop about the issuance of electronic no objection certifications (E-NOCs) including the involvement of major developers and other concerned companies and agents of service suppliers, in addition to concerned internal personnel and members of the Higher Committee for Customer Service at the RTA.

"The workshop concentrated on exploring views & ideas of designers connected to the services provided by the Right-of-Way Department at the RTA, and informed participants on treatments of requesting the service in addition to the enhancements made on the NOCs system. Such efforts are meant to respond to the growing requirements for more infrastructural projects, and the going through city increase seen by Dubai," said Engineer Maitha bin Adai, CEO of RTA's Traffic & Roads Agency.

"RTA is constantly keen to provide best-in-class services to customers with high quality standards and up to the needed speed. It continually reviews and benchmarks procedures and standards of delivering services to clients with a view to improving them and reducing the time required to process transactions at top global practices," stated Maitha.

Throughout the workshop, a visual discussion was made by the Director of Right-of-Way where he elaborated the tasks of the Services Coordination Committee and highlighted its efficient role in slashing the time required to process NOCs. He also offered a recap of the historical phases of the system released in 2002 till date. The presentation also discussed the key difficulties whilst providing NOCs, and RTA's unrelenting efforts to overcome them.

The workshop then engaged in discussions to observe to the views, comments and recommendations from the attendees. Following the discussion, RTA adopted a number of efforts, which would effectively contribute in improving the quality of delivering NOCs services, and have a considerable influence on enhancing customers' complete satisfaction rating.