Pacific Prime Dubai Honored with Bupa Global's SME Retention Award
In recognition of its outstanding client service and commitment to excellence, Pacific Prime Dubai has been awarded the prestigious "SME Retention Award" by Bupa Global. The award ceremony was held at Pacific Prime’s Dubai office and celebrated the fruitful partnership between the two organizations, which has focused on delivering tailored health insurance and employee benefits solutions to small and medium enterprises (SMEs) across the region.
The accolade highlights the exceptional client retention rates Pacific Prime achieved over the past year—an outcome of a collaborative strategy that prioritizes client satisfaction, service quality, and long-term value.
Nicholas Lester, Head of Commercial Distribution & Client Management, UAE at Bupa Global, commented:
“This recognition is a testament to the incredible retention results Bupa Global has achieved in partnership with Pacific Prime over the past 12 months. It also reflects the strength of our long-standing collaboration and shared commitment to excellence.”
Echoing the sentiment, David Hayes, CEO for the Middle East & Africa at Pacific Prime, stated:
“We are truly honored to receive this award. Our success in retaining SME clients is a direct result of our dedication to delivering exceptional service and our shared vision with Bupa Global. This milestone reinforces our continued commitment to client-centric solutions in the health insurance space.”
This award further solidifies Pacific Prime Dubai’s reputation as a leader in international health insurance brokerage and employee benefits consulting, particularly within the SME segment—a sector that demands personalized, efficient, and trustworthy insurance solutions.
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