Abu Dhabi, 18 March 2019: Tapping advanced technology to enhance the government performance within its service channels is significant to facilitate the completion of transactions that lead to happiness and higher quality of life, His Excellency Omar bin Sultan Al Olama, Minister of State for Artificial Intelligence, said during his visit to one of the Abu Dhabi Government Services Centre ‘TAMM’, managed by Abu Dhabi Smart Solutions and Services Authority (ADSSSA).
H.E. Al Olama was briefed about the innovative technological solutions being used under the program to provide next-generation government services. He said: “TAMM represents an actual example of the future which employs technology and innovation that enrich the customer experience. It reflects the concept of an end-to-end journey, which provides integrated services from the beginning to the end.
He further commended the TAMM centre for its unique and modern design that redefines the concept of government services, including the readiness of the center to serve all categories of citizens, residents, investors, tourists, people of determination, senior Emiratis as well as the excellent level of services offered.
During the visit, H.E. Al Olama listened to the TAMM team’s presentation about the concept of integrated customer journeys, as well as reviewed the quality and level of services being provided in the centres, which reflect an inspirational working environment, while keeping pace with the latest modern trends, and supported by a team of qualified citizens capable of responding to the needs of all segments of society.
The Minister was welcomed by H.E. Dr. Rauda Al-Saadi, Director General of ADSSSA, Eng. Mohammed Al-Askar, Director of Government Affairs and Partnerships Management sector, and several senior officials who accompanied the Minister during his tour of TAMM, where the group visited the five main zones of the Centre, such as the ‘Greeting Area’ that promotes communication and engagement between the employee and customers, where they are received in a unique and welcoming way, apart from the usual form and the traditional reception offices. He was also led to the ‘One to One Area’, dedicated to providing support to customers and advising them to get their services done quickly.