Dubai, 25 March 2019: Mashreq Bank, a leading financial institution in the UAE, recently hosted a knowledge-sharing session for Dubai Police. The event was initiated by the UAE Government’s Regulatory Information Unit-Operation Group, in collaboration with Mashreq’s Retail Banking Group & the Corporate Affairs divisions, showcasing the bank’s latest technologies and digital solutions which enhance customer experience.
Held at the Mashreq’s flagship Muraqabbat branch, the aim of the session was to highlight the efficiencies that digital technologies can offer in reducing the turnaround-time of generating police reports to less than 24 hours, improving backend efficiencies and offering a superior service experience for Dubai residents with the help of Mashreq’s technology unit.
"The success achieved in the UAE in general, and Dubai in particular, is reflected in the rise in the number of foreign investors as well as domestic investors and their confidence in the banking security. Dubai Police has a tangible footprint in these efforts, alongside the strategic role of Mashreq Bank in developing its systems”, commented, Brigadier Abdul Rahim bin Shafi'a, Chairman of the Dubai Police Stations Council.
“We at Dubai Police are proud that the Sahhalat program, which deals with bounced cheque complaints, is a product of innovative minds from Dubai Police and a team consisting of individuals with prominent experience in financial crime and customer service. The technology behind these concepts saves sufficient time for customers while doing the transactions. “
The Sahhalat program also contributed to the development of the cheque system at Mashreq, reduced the overall costs, and added more happiness to the work environment of Mashreq.