Dubai Smart Government Department (DSG) and also Knowledge and Human Development Authority (KHDA) have authorized a memorandum of understanding (MoU), under which DSG will certainly offer the necessary support for its electronic and also smart common solutions given to KHDA according to the directives of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President as well as Prime Minister of the UAE and Ruler of Dubai, for Dubai government solutions to be available round the clock.

The solutions which KHDA take advantage of consist of the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest and so on

. The MoU also stipulates that the levels of this assistance and also the priority-based feedback duration should be specified with a view to fulfilling the management's vision that efforts ought to be integrated to accomplish Dubai Vision 2021 and the supreme goal of bringing happiness to clients.

Talking about the MoU, H.E. Ahmad Bin Humaidan, DSG Director General, said: "DSG functions according to a clear technique focuseded on reaching a linked and also collaborative clever government by meeting the requirements of all federal government entities in implementation of the clever government objectives as announced by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and also Prime Minister of the UAE as well as Ruler of Dubai, as well as the directives of HH Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, for punctual improvement to wise federal government for Dubai to come to be the smartest and most cutting-edge city around the world as well as for the UAE to combine its lead in smart transformation worldwide.".

Bin Humaidan added: "We have signed an MoU with KHDA based on our dedication to employ our enablers including sophisticated infrastructure, clever solutions, systems and top-level technical encourage for enhancing the preparedness of the wise solutions which KHDA gain from in addition to establishing them and also ensuring their sustainability based on our belief in the crucial function played by KHDA in building a high-quality academic industry for the joy and also boosted fulfillment of customers.".

On the other hand, H.E. Dr. Abdulla Al Karam, Chairman of the Board of Directors as well as Director General of the Knowledge and Human Development Authority, said: "This MoU is a substantial action to making sure the sustainability of KHDA's solutions as per the world's best specifications, profiting from the high performance of the shared services offered by DSG.".

Al Karam thought co-operation in between both sides would serve the passions of clients consisting of schools, colleges, pupils, parents, educational team, financiers and also federal government companions for constructing a top notch academic sector crazy about bringing joy to its neighborhood.

Al Karam affirmed that KHDA is dealing with achieving the prudent management's vision for all initiatives to be combined in order to fulfil the UAE vision and Dubai change to the world's smartest city, valuing DSG's part and distinct improvements of all Dubai companies. He likewise commended DSG's approach of job, which offers in consolidating the improvement to smart federal government, reiterating that KHDA is proud to enhance its collaboration with DSG as well as values collaborating with it.

Previously, DSG has been awarded an ISO 20000:2011 Certification for IT solution administration, which shows its commitment to the global IT criteria for enhancing the performance of services generally, and also makes it extremely got efficiently giving encourage solutions to federal government companies.

DSG has just recently gone for Gitex Technology Week 2015 brand-new clever shared services: Dubai Government's CloudOne, which offers a smart shared infrastructure that enables Dubai government bodies to easily access lots of IT resources, thus saving the costs and also initiatives had to build these sources independently, and Watson interactive system, which utilizes expert system for everyone taking care of federal government solutions. DSG has also launched Dubai Now that, integrates a multitude of wise federal government solutions for 22 Dubai federal government bodies participating in the application so far.