Dubai Police Collaborates with Avaya to Provide Real-time Engagement Services to people of Determination

Dubai Police Collaborates with Avaya to Provide Real-time Engagement Services to people of Determination
18 October 2018 -
  • Dubai Police Collaborates with Avaya to Provide Real-time Engagement Services to people of Determination
    Dubai Police Collaborates with Avaya to Provide Real-time Engagement Services to people of Determination Dubai Police Collaborates with Avaya to Provide Real-time Engagement Services to people of Determination

According to the method of His Highness Sheikh Mohammed container Rashid Al Maktoum, Vice President and also Prime Minister of the UAE as well as Ruler of Dubai, to incorporate people of determination in culture and provide them with equivalent civil liberties, the Dubai Cops introduced today its strategy to offer emergency situation options that offer all segments of the culture, specifically individuals of determination. The news was made throughout GITEX Modern technology Week 2018, according to Dubai's strategy of changing into a smart city.

Brigadier Kamel Butti Al Suwaidi, Director of the General Department of Operations at Dubai Authorities, claimed: "Dubai Police works in line with the Government's efforts to empower and integrate people of determination and provide them with a better quality of life. We are developing a real-time engagement service for people of determination in collaboration with Avaya, which enables them to make video calls and communicate with the Command and Control Center using sign language. The service will be launched soon and will help us provide higher-quality emergency support to people of determination and respond to their calls in a swift manner."­ Dubai Cops has currently helped people of determination with an SMS system that can be utilized to interact with the emergency situation solutions (999 ).

Nidal Abou Ltaif, Head Of State of Avaya International, stated: "Avaya is honored to have actually developed with Dubai Cops the very first and also finest interaction solutions in the Arab globe that enable people of resolution to make video telephone calls and make use of indicator language in emergency situation circumstances.".

Avaya developed a multi-party-video-enabled service that allows people of decision to make telephone calls with indication language professionals as well as the Dubai Dubai Police Command and Control Center (999). This service connects the citizen with the local authorities patrol, which subsequently can make use of the service to connect with the headquarters at the exact same time. The option also assists get over the limitations of radio frequency currently used by patrol cars by leveraging the high-speed GSM network.

The solution saves "999" agents' time that would otherwise be spent communicating in between area officers and people and frees them to obtain as well as act upon more telephone calls. It additionally improves the speed as well as top quality of feedback to all residents by straight linking police wagons to press reporters as well as various other emergency services in the city instantaneously. The most important feature the solution supplies is appreciating personal privacy, as the service totally records and encrypts all the interaction and also interactions.