Dimension Data launches next-generation managed services offering to catalyse client innovation
The new unified platform provides a centralised, standardised, and highly automated delivery service to enhance the client experience

Dubai, 07 March 2019: Dimension Data, a leading global technology integrator and managed services provider for hybrid IT, has today announced the launch of its next-generation global managed services to help clients simplify the management and operation of their technology.

Dimension Data’s Managed Services Platform now offers near real-time insight and reporting, managing over 9,000 IP networks and supporting over 13 million users across the globe. Meeting increasing client demands, the platform liberates IT and operations teams to focus on more strategic, value-add tasks such as improving the customer experience, maximising cost efficiencies, and exploring emerging technologies.

As Christian Saldias, IT Manager at ALMA, a Dimension Data Managed Services customer, explains: “We chose Dimension Data because our main core business is not IT, it’s scientific data production. We are a small IT team and we need support from a company that has all the expertise that we don’t have. Dimension Data provides us with all the expertise we don’t have – and we don’t need to have.”

The benefits of Dimension Data’s managed services offerings include:

• Next-generation automation capabilities – Access to comprehensive analytics, service delivery, and process development – along with proactive, near real-time performance visibility and control. The new award-winning Manage Centre portal provides a complete view of an IT estate’s performance.

• Leading-edge agility and scalability – The ability to scale in rapid business growth environments with minimised risk of downtime, while unlocking end-to-end management and visibility across multi-vendor and multi-technology infrastructures.

• Industry-defining client experience – Dedicated client success managers to help adoption and fast response resolution, also providing continuous support for improvement and innovation – as well as the ability to tap into the expertise and capability of industry-leading experts.

• Cross-technology expertise: Deep expertise across multiple technology areas including networking, collaboration, security, customer experience and enterprise applications leveraging strong global partnerships with leading technology vendors.

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