Reaffirming its keenness to delight customers through developing and improving services, the Department of Economic Growth - Ajman (DED-Ajman) recently launched the hashtag #customers _ journey_DED_Ajman to welcome DED's customers to join boosting their Waiver (Tanazol)) and Cancelation (Elghaa) services. By seeing DED's social media platforms, customers could now provide suggestions and identified solutions that could play a significant duty in simplifying procedures and achieving customers happiness.

Mr. Ahmed Khair Al Baloushi, Director of Customer Registration Division, DED-Ajman, said that the Department, in control with the Business Registration Department, has recently adopted the Client Experience Growth initiative, which is one of the efforts of the STARS World Program for outstanding government service facilities. This effort is targeted at attaining the principles of client focus and boosting the effectiveness of federal government services. DED-Ajman took numerous ways and techniques that match customers' focus and desires right into factor to consider by implementing this initiative.

He included: "In January, we involved our customers in creating the new economic license service, by inviting them to join the focus groups that has been held at the DED head office. This remained in enhancement to welcoming them to take part in advancement of amendment service for economic licenses through real-time broadcast in February, which was released on numerous social media platforms

"According to the directives of DED's senior leadership, the Monitoring seeks to update the techniques and mechanisms of communication with customers, by utilizing artificial intelligence programs in the area of customers connections and stipulation of notable federal government solutions to customers. This will certainly enhance the services and provide an incorporated smart methods atmosphere to help with and simplify the procedures of providing solutions to all customers anywhere, at any time, therefore contributing to the components of happiness and social well-being. It will additionally improve the competition of the investment environment, making the emirate a vital economic and financial investment facility," ended Al Baloushi.