Focus Softnet, the pioneering software development and enterprise applications supplier, today reported the launch of its Artificial Intelligence (AI) platform, AIFA (Artificially Intelligent Futuristic Applications) at GITEX Technology Week 2019, held at Dubai International Convention Center in the UAE. AIFA is a progressed, automated platform intended to improve business, increase productivity, and reduce investment in human training.
“Organizations in the region are currently prepared to use digital technologies to improve efficiencies. Focus Softnet has created AIFA that can be utilized by associations to automate a wide range of functions. These could be from the front office, top official, managerial, and back office. With CIOs and IT chiefs constrained to accomplish more with less assets, AIFA as a workforce assistant can be utilized over numerous departments and over different roles,” clarified Ali Hyder, Group CEO of Focus Softnet, during the launch of AIFA.
Businesses can dissect information, bolster their clients, or help end-users in information entry task. As an advanced AI chatbot that utilize machine learning, AIFA will get inquiries and react intelligently. Businesses can get insights and predictive analysis to lower their operational costs and improve services. AIFA additionally helps in stamping automatic attendance of representatives utilizing AI face recognition feature and gets coordinated with any Payroll & Attendance system. The Robotic Process Automation (RPA) feature in AIFA enables associations to automate routine tasks that can be coordinated with business application. Further, the face recognition feature also helps in contributing to the increase in sales by getting maximum information of walk-in customers in retail sales.
As indicated by a recent PwC report, analysis directed by IDC gauges that spending on cognitive and artificial intelligence frameworks in the Middle East and Africa region will grow from $37.5 million in 2017 to over $100 million by 2021, representing a growth rate of 32%. The UAE and Saudi Arabia, specifically, have exhibited strong commitment towards the improvement and usage of artificial intelligence technologies.
AIFA can be utilized in most prevalent languages. There is no compelling reason to utilize client service personnel, explicitly for any language. It can give analytics for inquiries asked. The end user company can utilize this to recognize areas that need improvement. Focus AIFA can be reached through a phone call, mobile app, website, Alexa, Google Home, Facebook, WhatsApp and other such platforms and gadgets.
"We have also made huge advancements around voice recognition, enabling clients to build triggers and alerts with call to action and information embedded in them. Clients can customize these alerts as required and can make a culture of proactiveness when they are sent and heard by recipients on the move, instead of read as text or email messages at a later time, frequently too late for action," Mr. Hyder added.
The most defining ability of AIFA is that it isn't only a work assistant but can work however can fill in as a customer service official too. By collaborating with AIFA, customers can get to their information, and find solutions to fundamental inquiries such as balance, limit, due date of bills, last payment, service request, location request. Dissimilar to people who cannot be available during holidays or during the night, AIFA can work 24 hours, 365 days of the year.
Businesses can deploy this advanced AI assistant, that has inbuilt quickened processing for extraordinary execution and enormous information workloads. End-users can utilize AIFA to get data about item, bills, statements, services, status of service requests and other such data. Top officials can utilize AIFA as an information mining device to get quick access to data they need, in any format such as voice, text and reports.
Focus Softnet is displaying at Stand H8-C20 in Hall 8, where guests can meet with specialists and sales advisors from the company to comprehend the full portfolio of services and use cases. Technology specialists will show AIFA’s highlights and abilities to customers at GITEX Technology Week 2019.