ADDED launches three integrated Digital Service journeys for the business sector as part of TAMM

• Business journeys are the result of a unique collaboration between ADDED and Abu Dhabi Digital Authority to enhance the emirate’s investment environment
• The move is aimed at enhancing Abu Dhabi's leading position as an investment hub providing pro-active world-class government services

The Abu Dhabi Department of Economic Development (ADDED), as a team with Abu Dhabi Digital Authority (ADDA), uncovered the launch of three incorporated Digital Service journeys through the Abu Dhabi Government Services Program (TAMM) to facilitate business activity for investors and businessmen in the emirate. The journeys incorporate ‘Discover Abu Dhabi as an investment destination,’ ‘Start your business,’ and ‘Manage your business.’

The move lines up with ADDED’s technique to upgrade Abu Dhabi’s driving position in giving world-class government services that meet the desires of customers, with the Department breaking the news during its participation at GITIEX Technology Week 2019 – which runs until October 10, 2019. ADDED is one of the 32 government entities to be highlighted in the Abu Dhabi Government Pavilion, headed by the Abu Dhabi Digital Authority (ADDA).

The ‘Discover Abu Dhabi as an investment destination’ journey is a first-of-its-kind initiative that serves as a comprehensive guide aimed at helping investors, entrepreneurs and companies in discovering the business environment and investment opportunities in Abu Dhabi; enabling users to browse the unified directory of registered companies and learn about the emirate’s capabilities, accelerators and business incubators.

All the while, this journey features the latest statistics and indicators covering various sectors in which it offers access to potential investment opportunities through the available list or map, gives tools that assist in calculating the estimated costs of establishing a business through an investment, and offers advice regarding the suitable legal form for companies and various information on visas and fees.

The ‘Start your business’ journey gives a smart tool to decide the recommended authoritative form, required documents and licensing costs, and identify economic activities relevant to your business. This voyage has made choosing the commercial name for your project much easier and more flexible for investors and businessmen through suggesting the commercial name accompanied with the legal form and its identical name in English; where the required fees can be paid through this platform.

The third journey, ‘Manage your business,’ is an ideal platform programmed to identify the different types of applications, track their status, and provide all the required information for businessmen in relation to their investments such as trade licenses, permits and other relevant data. It additionally gives reestablishment alerts for trade licenses and permits prior to expiration and enables businessmen and investors to access different services including payment of bills and fines, and renewals and modification of commercial licenses.

H.E. Rashed Abdul Karim Al Balooshi, Undersecretary, ADDED, stated that the launch of the three platforms through the Abu Dhabi Government Services Program (TAMM) falls in accordance with the Department's plan to achieve higher standards of e-services in cooperation with ADDA; and lines up with the ‘Integrated Journeys’ initiative which is supervised by the Authority to meet the desires of customers in Abu Dhabi through the provision of leading and innovative services characterized by ease and speed.

H.E. pointed out that these integrated journeys will play a vital role in attracting new investments to the emirate and offer a unique experience for investors and businessmen as they access the promising investment opportunities through a varied smart services bundle that facilitates their business and provides them with an integrated experience that cuts time and enriches their knowledge.

Al Balooshi stated: “ADDED is keen to ceaselessly launch smart initiatives and e-services that upgrade customers’ experience and increase their trust in the emirate’s investment environment through encouraging their businesses and journeys by obtaining the required licenses and information to finish their procedures as quickly as possible with minimal effort.”

H.E. included that the launch of the new incorporated journeys is a step forward in upgrading Abu Dhabi's intensity as an appealing business hub, and lauded the cooperation and coordination levels between ADDED and ADDA; in accordance with their joint endeavors to reinforce communication between different government entities, improve the local business and investment sector, and improve Abu Dhabi’s global position as an ideal business destination and a capital of economic diversification incubating future leaders.

“Our participation at the 39th edition of GITEX intends to give a wide scope of leading services and initiatives intended to complement our journey of providing innovative, integrated, simple and effective digital solutions and e-services that contribute to saving investor’s time, effort and money. This aligns with the directives of our wise leadership to place the happiness and prosperity of the local community as our top priority,” Al Balooshi added.

For her part, H.E. Dr. Rauda Saeed Al Saadi, Director General, ADDA, accentuated on the key role of cooperation between Abu Dhabi Government elements and commended the mutual efforts with ADDED, which has has brought about the launch of three incorporated journeys planned at supporting clients by tending their needs in a smooth, fast and specialized manner. H.E. disclosed ADDA’s keenness to establish the future model of government services in Abu Dhabi through the launch of modern, technological and digital services that provide a seamless experience for customers and ensures their happiness. This is through the TAMM centres and portal, in addition to the Abu Dhabi Government Contact Centre, one of TAMM’s communication channels.

“These digital integrated changes bolster the endeavors to find the business environment in Abu Dhabi, promote Abu Dhabi as an ideal destination for developing Small and Medium-sized enterprises (SMEs), and will play a vital role in transforming Abu Dhabi to a global business hub and a highly-preferred investment and commercial destination. The journeys will fill in as a catalyst in accomplishing the targets of Abu Dhabi’s digital transformation program, which is a key pillar of the digital strategy adopted by the expert in accordance with its keenness to support the joint efforts to create a sustainable knowledge-based economy in Abu Dhabi,” H.E. Al Saadi included.

The TAMM program empowers all customers in Abu Dhabi, containing, citizens, residents, visitors and investors, to get to a wide scope of coordinated government services through one communication portal without the need to visit other government entities to finalize their documents. The program aims at achieving a considered transformation and a giant leap in offering government services to all customers in Abu Dhabi and enhance their experience.

The TAMM initiative falls in line with Abu Dhabi’s vision to facilitate the residents’ lifestyle in Abu Dhabi by offering all means of success, and enhancing Abu Dhabi’s business environment. The initiatives are unique to the region and focus on enhancing the efficiency of government services, providing an ideal incubator for an innovative environment through the use of the world’s latest technological and communication trends as well as the continuous cooperation with all concerned federal and local government entities.

It is worth mentioning that ADDED recently launched a set of electronic licensing services designed for investors and businessmen through its ADBC and Industrial Development Bureau (IDB). These services include ‘Tajer Abu Dhabi’ License, ‘Dual License’, ‘Instant License’, ‘All-in-One Bundle’, ‘Tech Licenses’, ‘Electricity Tariffs Industrial Program’ (ETIP) and a resolution allowing the addition of commercial and service activities to industrial license. Furthermore, the Department recently launched ‘Consumer Digital Portal’ and ‘Price Monitor’ initiatives, both of which strive to ensure higher levels of consumer protection, increase customer satisfaction and prevent commercial fraud.

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