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Serco Middle East's support towards Emiratization evident in 210 UAE Nationals working at its Dubai Metro Team
Latest milestone aligns with UAE Government’s Emiratization policy under National Agenda

Serco Middle East (Serco ME) has reported that the company outperformed another achievement in August 2019 as part of its Dubai Metro contract with the number of UAE nationals working for the Dubai Metro Team expanding to 210. Emirati’s now occupy 40 distinct roles across the majority of departments and functions and 13 per cent comprise the organization’s Dubai Metro workforce following the latest recruitment drive.

Serco ME have built up various career improvement opportunities at all levels in recent years through the introduction of different programs; demonstrating its commitment to support the UAE Government’s overarching Emiratization policy in line with the UAE Vision 2021, which has set a clear roadmap for the nation's transition to an information -based economy. This latest declaration is the result of five years’ worth of hard work from the Business and HR team; who have been working towards achieving this milestone. Furthermore, females comprise 42 per cent of the company’s national workforce, with an average service length of 3.4 years and 25 per cent having finished over five years with Dubai Metro.

Phil Malem, CEO, Serco ME, stated: “Serco ME intends to guarantee that we fabricate and support a brand that stands apart to UAE Nationals as being an ‘employer of choice’. This involves not only a thorough hiring process, yet additionally adequate training, promotion opportunities, and retaining Emirati personnel with Dubai Metro. Our scope of operations is aligned with the vision of the RTA and the UAE Government, and we anticipate understanding our shared ambitions in the coming years.”

Alex Rentier, Managing Director of Dubai Metro and Tram, Serco ME, added: “The Dubai Metro is a key component of the emirate and we are fully committed to transferring rail knowledge to the local workforce, with the ultimate aim being that the railway is run entirely by Emiratis. We have made significant progress in recent years and this is evident through the introduction of development initiatives including Al Masar, Fursati, Qudrati and Muwazana. Looking ahead, we are excited about the potential of the up and coming generations of UAE Nationals and relish the opportunity to equip them with the skillsets and tools they require to achieve their professional ambitions and contribute to a sustainable future.”

Mansoor Al Falasi, Director of RTA’s Human Resources and Development lauded the tireless endeavors that Serco applies to make ends meet in regard to the Emiratisation and employ UAE citizens in different roles and positions. The company has consistently been endeavoring to engage UAE nationals and give them great opportunities to grow in this vital field.

“We, at RTA, are constantly dedicated to Emiratisation objectives as it is lined up with the UAE Government Vision of structure a focused knowledge based economy, which is an integral part of the National Agenda that is in accordance with the UAE Vision 2021. RTA accordingly aims to achieve this by unlocking the potential of UAE national talents and enabling them to be a driving force of the UAE's economic development,” said Al Falasi.

“Emiratisation tops all the priorities of the UAE Government now with the serious actions have recently been taken on the way the authorities have been handling the issue and the government is precisely monitoring the process. It is focused on giving job opportunities for UAE citizens, yet additionally captivating them in advanced training courses and programmes to engage them to obtain new skills, knowledge, capability to take on difficulties in their careers and qualify them to be pioneers for the interest of the entire UAE in future,” he included.

Some of Serco ME’s most prominent initiatives incorporate the Al Masar Program, which was launched in 2017 to target high potential National talent at supervisory level, quicken their improvement and make a network of future leaders; and Fursati, which looks to give work placement opportunities within the organisation to students. Serco plans to deploy the Al Masar Program and other National development initiatives in KSA in the coming years, while the Qudrati and Muwazana Programs target graduates and working mothers respectively.




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