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1.86 Customer Minutes Lost (CML) of Electricity per Year in Dubai

Dubai Electricity and Water Authority (DEWA) have achieved a new world record in electricity Customer Minutes Lost (CML) per year. DEWA recorded 1.86 minutes, in Dubai, compared to around 15 minutes recorded by leading electricity companies in the European Union. This is a new addition to DEWA’s record of global achievements in electricity and water services.

“At DEWA, we work in accordance to the vision and directives of our leadership to provide a robust infrastructure in accordance to the highest global standards. We constantly work to develop the capacity and efficiency of transmission and distribution networks to give electricity and water services in accordance to the highest standards of reliability, availability, efficiency, and sustainability. This is to meet the increasing demand for energy and water and maintain pace with Dubai’s urban and economic plans,” stated HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

DEWA adopts the present day technologies for energy production, transmission, and distribution. It is also building an integrated smart grid, which is a key element of its strategy to improve an advanced infrastructure to support Dubai's efforts to emerge as a smart and blissful city. The smart grid strategy contains 10 programmes to be executed over the short, medium and long-term by 2035. These include Advanced Metering Infrastructure for Electricity, Advanced Metering Infrastructure for Water, Asset Management, Distribution Automation, Information Technology Infrastructure, Transmission Automation, System Integration, Telecommunications, Big Data and Analytics, and Security.

DEWA’s outcomes surpass major European and American utilities in numerous indicators. In 2019, losses from electricity transmission and distribution networks have been 3.2% compared to 6-7% in Europe and the USA. Water network losses have been also reduced to 6.6% compared to around 15% in North America.

The UAE, represented by DEWA, ranked first for the third consecutive year in Getting Electricity, as per the World Bank’s Doing Business 2020 report. The report measures the ease of doing business in 190 economies throughout the world.




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