Sharjah Commerce and Tourism Development Authority arranged the 4th edition of the 'YOU@SHARJAH' Front Line Training Programme within its Marhabtain initiative to establish the abilities of workers in the tourist and hotel sector in the emirate of Sharjah. The three-day course was attended by 30 workers from 16 hotels in Sharjah, including personnel handling reception, reservations and room service and other sections in the hospitality market needing direct interaction with travelers.

The training sessions, led by specialists in the field of hospitality and tourism, offered expert guidance on a number of topics of significance to hotel workers, most notably efficient interaction skills and methods of handling customer grievances as well as rules and anger management. The sessions likewise highlighted efficient methods to promote Sharjah as an attractive tourism location amongst hotel visitors by equipping the staff with adequate information on the most crucial leisure and cultural centers in the emirate.

On the event, His Excellency Khalid Jasim Al Midfa, Chairman of SCTDA, mentioned that Marhabtain effort intends to develop human ability in the tourism sector as an essential pillar of the Sharjah Tourism Vision 2021. This program will boost the ability levels of staff and improve interaction abilities to enable them to offer the very best tourism services based on the greatest international requirements, he said.

"SCTDA has actually prepared more such workshops and training programs with the assistance of global institutes and universities with the goal of guaranteeing a hospitality environment that satisfies the highest global requirements and supplying an exceptional tourist experience for visitors throughout their remain in Sharjah," HE Al Midfa said.

Sharjah Tourism Vision 2021 aims to attract 10 million tourists to the emirate by 2021 by concentrating on 4 main pillars-- promoting Sharjah as an Ideal Family Tourism Destination, following an Innovative Tourism Approach, developing World Class Tourism Facilities and Capabilities, and reinforcing Sharjah's position as an International Cultural Hub.