HE Suhail Mohamed Faraj Al Mazrouei, Minister of Energy, visited Dubai Electricity and Water Authority's (DEWA's) Sustainable Building in Al Quoz and was received by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

HE Al Mazrouei was accompanied by HE Fatima Al Foora Al Shamsi, Assistant Undersecretary for Electricity, Clean Energy, and Desalinated Water, Talal Al Fulaiti, Director of the Minister's Office, and Alia Al Yasi, Director of the Government Communications Department, at the Ministry of Energy.

The meeting was likewise participated in by Abdullah Obaidullah, Executive Vice President of Water & Civil at DEWA, Abdullah Al Hajri, Executive Vice President of Customer Services at DEWA, Marwan Bin Haidar, Chief Advisor- Innovation and The Future, and Mohammed Al Shamsi, Vice President of Civil Projects Engineering & Water Maintenance Engineering Projects at DEWA, in addition to a variety of DEWA senior staff.

The visit is one of a series of visits by the Minister of Energy to regional energy organisations. These enhance communications between the Ministry and its strategic partners and develop cooperation in diversifying the energy mix to accomplish the sustainable development.

Al Tayer invited Al Mazrouei and the Ministry's delegation. He accompanied them on a tour of DEWA's Sustainable Building, which the biggest government is integrating in the world to get a Platinum Rating for green buildings. The tour included the Supervisory Control and Data Acquisition (SCADA) system, that allows fast control over water networks, the Call Centre, the Nursery, the Knowledge Centre (library), the Gym, the green roofs, the Electric Vehicles Charging stations and the photovoltaic (PV) panels used to supply the building with solar power.

The visit also included the Customer Services (Customer Happiness) Centre and the smart services provided. DEWA has embraced an incorporated interactions system that makes use of the current and most innovative methods and solutions to adhere to the highest requirements of interaction in between DEWA, its customer care team, stakeholders and partners, contractors, and designers. In 2015, DEWA's Customer Care Centre taped a 93.76% quality rate for taking calls, and answered telephone call within approximately 12 seconds.

HE Al Mazrouei visited DEWA's Customer Care Centre that varies from others in the UAE and the whole area as it uses the usage of two special services. The Hayak service is an online video-chat service that permits clients to communicate straight with DEWA's call centre staff. DEWA is constantly dedicated to taking all customer suggestions, while satisfying client expectations and guaranteeing their happiness.

DEWA's Sustainable Building minimizes energy and water use by saving precious natural resources and promoting dependence on clean and sustainable energy. It supports our efforts to secure the environment and attain the long-term objective of Dubai's sustainable development, and develop a much better future for generations to come," stated Al Mazrouei.

"I am glad to welcome His Excellency the Minister of Energy to DEWA's Sustainable Building, which is the very first sustainable government building in the UAE and the largest government structure on the planet to get a Platinum Rating for green buildings from Leadership in Energy and Environmental Design (LEED). The building saves 66% of energy usage and has a solar power plant with a capability of 660 kilowatts (KW). It likewise reduces water consumption by 48%. This green accomplishment supports the directives of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, to promote the UAE's position globally. It also supports the long-term national Green Economy for Sustainable Development initiative, released by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to accomplish the sustainable development of the Emirate, and boost its position as a global hub for trade, finance, and tourist. These efforts support DEWA's vision to end up being a sustainable innovative world-class utility," stated Al Tayer.

At the end of the tour, Al Mazrouei applauded DEWA's efforts and commitment towards making sustainability a concern throughout the construction procedure, and the option of materials utilized, which will assist DEWA to achieve its strategic objectives and obtain acknowledgment for its projects, both in locally and globally.