Smart Dubai completed its Solution Top quality Training Programme, which happened at the Disney Institute in Orlando, Florida, and got 30 "Joy Champions from 23 Dubai Federal government entities.
The week-long program looked for to inform and educate participants about service top quality and ways to accomplish it, in order to realise the goals of the Happiness Agenda and offer best-in-class solutions and experiences to the residents and visitors of Dubai. Participants participated in a collection of workshops, interactive sessions and theme parks website brows through that presented them to tested systems that boost the level of services and experiences offered by federal government institutions and agencies to the general public. They were likewise offered the chance to join area visits to the Disney Institute for first-hand experience of its happiness-centred job practices.
Her Excellency Dr Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office (SDO), applauded the Happiness Champions campaign for its fantastic success, and for the chance it provided for the champions from numerous Dubai Government departments and exclusive organisations to see the Disney Institute and learn first-hand concerning international ideal techniques in solution high quality. This shows Dubai's dedication to establishing an integrated customer support system, Dr Aisha noted, and to satisfying the leadership's passions, detailed in the Joy Agenda to change Dubai into the most intelligent and happiest city on earth.
" The Joy Champions enthusiastically interacted with the sessions' hosts throughout the training program," H.E. stated, "the discussions were positive and constructive, opening wide brand-new potential customers for the individuals. In the next phase, individuals will certainly carry out several of their ideas in their corresponding organisations, while Smart Dubai remains to launch training programs and work to upgrade smart solutions across Dubai Federal government bodies."
Smart Dubai has a number of training workshops in the pipeline for the "Champions" who were incapable to participate in the Service Quality Training Programme at Disney Institute, in addition to for professionals who are not part of the "Champions" initiative. These workshops give them with the possibility to capitalise on the competence of the Joy Champions and use them to the advantage of their respective institutions.
The programme identified the main standards needed for supplying high quality solutions and making certain customer contentment, in addition to devices that can be made use of to accurately identify their demands and wishes at the specific level, and procedures to attend to obstacles and weaknesses, transforming them right into possibilities to boost services and strengthen relationships with customers.