Slow and Faulty Printers Hampering Healthcare Efficiency in UAE, Research Reveals

The healthcare sector in the UAE is facing productivity challenges due to slow and malfunctioning printers, as revealed by a recent Epson study conducted across Europe, the Middle East, and Africa (EMEA).

The survey, which included 3,400 patient-facing practitioners such as doctors and nurses, highlighted that 94% of healthcare workers in the UAE experience weekly delays caused by inefficient printers. Among them, 60% reported losing over 30 minutes weekly, while 1% wasted more than four hours. These delays directly impact operations, leading to difficulties in sharing information (50%), updating patient records (48%), and making appointments (29%).

The inefficiency also results in negative outcomes, with 39% reporting increased patient complaints and 33% citing delays in discharging patients. Consequently, 76% of respondents urged healthcare providers to address these technological inefficiencies.

Jason McMillan, Regional Sales Director at Epson Middle East & Turkey, emphasized the pressing need for improved printer technology. “The stark reality is that inefficient printers significantly impact patient care. Switching to innovative solutions, such as Epson’s Heat-Free inkjets, can enhance productivity, improve staff well-being, and ultimately lead to better patient outcomes,” he said.

Unlike traditional laser printers that require heat for toner fusion, Epson’s Heat-Free Technology employs a heat-free ink ejection process. This not only reduces energy consumption but also minimizes maintenance, as Heat-Free inkjets feature fewer moving parts.

Environmental concerns also emerged as a significant factor, with 79% of UAE healthcare workers expressing personal worries over the environmental impact of non-sustainable printers. An overwhelming 84% also noted concerns raised by patients regarding sustainability practices.

The research underscores the importance of adopting advanced, eco-friendly printing technologies to ensure smoother operations, enhanced patient care, and reduced environmental impact.