H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government Department (DSG), and also H.E. Major General Mohammed Ahmed Al Marri, Director General of the General Directorate of Residency as well as Foreigners Affairs-Dubai (GDRFA), have authorized a memorandum of understanding (MoU) to strengthen shared co-operation.

Under the MoU, DSG will certainly provide the necessary support to the plan of electronic and also smart shared services given to GDRFA to make sure that these services are successfully readily available night and day. The MoU will likewise define the degrees of support and also the priority-based feedback period as needed to accomplish the ultimate objective of bringing happiness to customers.

The package of services which the GDRFA will certainly gain from includes the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, Government Service Bus (GSB), Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest and so on

Commenting on the MoU, Bin Humaidan stated: "DSG possesses sophisticated framework and also enablers which all government companies can benefit from. With our collaboration with the GDRFA, we look forward to intensifying our joint efforts to improve the readiness of wise solutions which the GDRFA profit from because the significant solutions that it offers to a large section of residents as well as homeowners. We additionally look forward to ensuring that these services are available round the clock and conform with the greatest performance and reliability standards to the contentment as well as happiness of customers.".

Bin Humaidan included: "We function according to DSG technique 2014-2017, which includes styles that have actually been thoroughly created to guarantee the sustainability of excellence as well as management in Dubai, which seeks to become the city of the most innovative ideas and options as well as the smartest city on the planet through increasing federal government performance for the happiness of people, citizens and visitors in line with the effort of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and also Prime Minister of the UAE and also Ruler of Dubai, and also in application of the directives of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and also Chairman of Dubai Executive Council, to quicken change to smart federal government.".

On the other hand, Al Marri said: "The MoU is authorized as part of GDRFA's initiatives as well as DSG's vision and also strategic goals for boosting the fostering of smart services and relieving the procedures for people connecting with the federal government. The MoU states that government shared services be structured to achieve the objectives of the "Smart Dubai" campaign released by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and also Prime Minister of the UAE and Ruler of Dubai, aimed for Dubai to end up being the most intelligent city on the planet.".

Al Marri attested that GDRFA is proud of reinforcing its collaboration with DSG and also values collaborating with it for accomplishing its goals of upgrading its solutions for the ultimate end of acquiring the satisfaction and depend on of consumers through providing the best innovative services, seeking that GDRFA's transactions are processed most successfully, relieving the job of everyone and also conserving their effort as well as time.

DSG adopts an approach based upon looking for a connected as well as joint government. It uses an approach of enhancing as well as applying integrated common federal government services with clever innovations as well as frameworks to make certain efficient and sustainable smart makeover; ideally using technical remedies and government sources, applying the very best methods and also offering modern smart enablers to federal government companies.

Earlier, DSG has actually been granted an ISO 20000:2011 Certification for IT solution management, which verifies its commitment to the worldwide IT criteria for improving the efficiency of services typically, as well as makes it very got effectively providing assistance solutions to government bodies.

DSG has actually just recently launched at Gitex Technology Week 2015 new wise common services: Dubai Government's CloudOne, which supplies a wise common infrastructure that enables Dubai government bodies to conveniently access a list of the needed IT resources, therefore conserving the expenses and also initiatives needed to create these sources individually, as well as Watson interactive system, which uses artificial intelligence for dealing with government services. It likewise introduced the Dubai Now app that combines 22 Dubai federal government entities solutions, including those offered by GDRFA.