Digital Dubai launches new service to report accidents on its DubaiNow app
Digital Dubai has collaborated with Dubai Police to add a new service to the Vehicles and Security Services section of its DubaiNow application allowing users to report minor accidents.
The launch of the new service comes as part of Digital Dubai’s efforts to continuously develop DubaiNow – the comprehensive one-stop-shop application for vital services in Dubai – to cover every aspect of people’s daily lives.
The new service seeks to save customers’ time and effort, allowing them to report minor traffic accidents easily through the application, instead of waiting for the police to arrive at the scene or having to go to police stations.
Customers will be able to report minor traffic accidents and receive a Dubai Police report by email or text message, by following a simple, easy, and quick procedure. Users can log in with UAE PASS onto the DubaiNow application, which will automatically determine their geographic location. They can then enter the vehicle details and number, along with the cause of the accident and an image of the damage caused by the accident.
His Excellency Matar AlHemeiri, CEO, Smart Dubai Government Establishment, said: “The DubaiNow application has come a long way since its initial launch, providing comprehensive government services and transactions from a single, easily accessible platform that is available any time and from anywhere. The app makes people’s lives easier and creates exceptional everyday experiences, in line with the objectives of Dubai’s digital transformation strategy, which aims to ensure the happiness and wellbeing of the community through advanced technology.”
“We are happy to announce a new and important addition to the list of services available on the DubaiNow application, in partnership with Dubai Police, that allows users to report accidents,” H.E. added. “We appreciate the great role various government entities have played in expanding the app’s services and offering quick and easy solutions to meet people’s present and future needs. DubaiNow is designed to be a major part of Dubai residents’ and visitors’ lives, and we have set ambitious plans to continuously develop the application.”
Major General Khalid Nasser Al Razooqi, Director of the General Department of Artificial Intelligence at Dubai Police, confirmed Dubai Police’s keenness to deliver its policing services to customers and facilitate the process of finalizing their transactions efficiently and effectively. “Offering the service to report minor traffic accidents to users of the DubaiNow app will make it easier for Dubai motorists and road users to benefit from this exceptional service, which significantly reduces waiting times,” he said.
Brig. Al Razooqi went on to explain that the new service is a smart feature that cuts waiting time, saves efforts for police patrols, reduces traffic jams, and enables motorists to report minor accidents easily. “The service requires the driver to access the DubaiNow app, select the feature to report minor traffic accidents and enter the necessary data, such as vehicle information and driver’s license numbers of the parties involved in the accident, along with photographs from the scene. Users can then wait to receive the police report via their registered emails, which can then be raised to their insurance companies.”
The DubaiNow application provides more than 130 services catering to all kinds of customers; the services are offered by more than 30 government and private sector entities and grouped under 12 different categories: Bills, Mobile, Driving, Housing, Residency, Health, Education, Police, Travel, Islam, Donations, and General. Services on DubaiNow can be easily and conveniently accessed from anywhere; the application is available for download on the Apple App Store and Google Play.