DEWA organises Al Namoos workshop for consultants and contractors

In the presence of HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), DEWA organised a workshop today at Grand Hyatt hotel in Dubai for over 250 consultants and contractors to update them about the Al Namoos service. The workshop supports DEWA's technique to construct closer ties and reinforce cooperation, upgrade them on DEWA's initiatives for improvements, discover recommendations to simplify and accelerate the procedure to obtain electrical energy and water services according to world-class practices, to improve the excellence of its operations for all partners and stakeholders, improving quality and excellence to the highest possible requirements. This is with the goal of attaining the happiness of all stakeholders, and making sure the UAE is ranked top for getting electrical energy.

DEWA's recently-launched Al Namoos service is tailor-made to supply consultants and professionals with electricity connections of as much as 150 kilowatts (kW) within 10 days. The workshop was participated in by HE Ahmed Buti Al Muhairbi, Secretary General of the Dubai Supreme Council of Energy, and Executive Vice Presidents and Vice Presidents from DEWA.

"I am pleased to invite you all to the Al Namoos specialists and specialists workshop. Introduced by Dubai Electricity and Water Authority (DEWA) last July, the Al Namoos service is custom-made to offer specialists and service providers with electrical power connections of up to 150 kilowatts (kW) within 10 days and exhibits the instructions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to put Dubai at the forefront of federal government services and end up being top in all its functions," stated Al Tayer.

"His Highness when said that, "We constantly look for to be primary. In the UAE and Dubai, we are number one in terms of investment, security, quality of stable life, financial and social progress and infrastructure,"" said Al Tayer.

"Our meeting with you today is part of our dedication to construct closer ties and enhance our working relationships to accomplish the best possible outcomes, increase the happiness of our customers, enhance their complete satisfaction with our services, and enhance the competitiveness and excellence of the UAE. All of this supports our efforts to achieve the Dubai Plan 2021 and DEWA's vision to become a sustainable ingenious world-class utility. At DEWA, we are working to make sure the UAE is ranked top for getting electrical power. Holding this workshop for consultants and service providers supports our commitment to develop cooperation, update you on our most current initiatives for constant enhancement, and determine recommendations to enhance and accelerate services to obtain electricity, according to world-class practices, to enhance the excellence of all our operations for our partners and stakeholders," added Al Tayer.

DEWA has updated its treatments for getting electricity. These procedures have actually been simplified from 3 to 2 actions, decreasing the time to complete them from 32 to 10 days. The initial step now only takes 8 days, and consists of the application for electrical energy connections through low-voltage cable televisions, with the first monthly expense due after the electrical power is connected. DEWA plans to introduce an initiative in cooperation with Dubai's Roads and Transport Authority (RTA) making online applications to immediately get No-Objection Certificates for residential connections. This will improve our service-connection treatments. DEWA has also begun a video connection service for consultants and service providers, to respond quickly to their technical enquiries.

"The UAE, represented by DEWA, has been ranked 4th globally and initially in the Middle East and North Africa for the third year in a row for getting electrical power, by the World Bank in its Doing Business 2016 report. However, we wish to make more achievements and successes to become number one. We are always pleased to work closely with our partners to accomplish these objectives to establish Dubai's position and attain the joy of Dubai's people, locals, and visitors," concluded Al Tayer.

Khalifa Meftah, Senior Manager of Inspection and Connection services at DEWA, offered a discussion at the workshop on Al Namoos, with an intro about the World Bank and the evaluation criteria, improving DEWA's procedures, its communication technique with service providers, and the advantages of feedback from yearly creativity laboratories.

Amin Aslam, Senior Manager of Corporate Brand at DEWA, moderated the innovation sessions, which were attended by contractors and specialists. These developed suggestions and innovative ideas to enhance Al Namoos.

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