Dubai Electricity and Water Authority (DEWA) recently received two delegations, one from Sharjah Economic Advancement Department (SEDD), and the other from Emirates National Oil Company (ENOC). Both delegations visited DEWA to obtain familiarized with the most recent technologies and systems embraced by DEWA.

During the visit, the SEDD delegation got familiar with DEWA's operations management technique, and the breakthrough it has actually achieved, together with the technical features and advantages of DEWA's queuing system and experience in controlling the key performance indicators of service quality, and the relevant quality assurance system.

The ENOC delegation got to know about the current innovative experiences and innovations in processes and services improvement associating with resources and technical and business operations preparing, in addition to details security management and governance. The ENOC delegation was received by Faisal Al Dashti, Acting Chief Information Security Officer, Hatem Al Shafei, Senior Supervisor of Projects and Secret Accounts Management-- Innovation and Future Department, while the ENOC delegation was headed by Abdul Majeed Malik, Director of Information Technology.

The ENOC delegation was introduced to DEWA's IT method and the cutting-edge innovations it embraces in information security. The delegation visited DEWA's electronic security centre, the very first of its kind in Dubai, which takes preventive procedures to decrease the potential electronic security risks. This includes 24/7 security on technical properties and services, and effective management of security events and electronic dangers, in addition to the SAP system, IT main challenges and ways to overcome them.

"We prioritise these sees for understanding and exchange experiences, especially those connecting to IT security. DEWA is devoted to cooperation with different regional and international organisations, to attain the UAE Vision 2021, to make the UAE among the very best countries worldwide by 2021, and the Dubai Strategy 2021, which aims for the government of Dubai to be proactive, and creative in meeting the requirements of individuals and society as a whole. This is lined up with the wise vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to ensure complete combination in between public and private organisations in order to enhance services and make individuals happy; while providing first-rate services according to the highest levels of sufficiency and dependability," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"We realise how essential it is to deal with the fast changes in technology. We promote a creative working environment to innovate the best services. We always look for to develop fruitful corporate collaborations utilizing our clear and integrated method to adopt and apply good tips, originalities and research study programs in all fields," added Al Tayer.

"We seek to support the Smart Dubai effort, released by HH Sheikh Mohammed bin Rashid Al Maktoum, to make Dubai the happiest and most smartest city in the world. This is achieved by supplying high quality secure services, which has actually positioned DEWA amongst the best energies worldwide in regards to sufficiency, performance and distinguished services. We are keen on cooperating with the general public and private sectors organisations to exchange the most recent advancements in infotech and security," said Marwan Bin Haider, Executive Vice President of Innovation and the Future at DEWA.

DEWA adopts the best technical solutions, to boost the UAE as a nation that puts the happiness and the security of its community at the leading edge of its top priorities. DEWA is constantly working to change Dubai into a role model for smart cities, by adopting the very best info security practices, which is a crucial pillar in the advancement of smart cities.