The Department of Economic Department - Ajman (DED-Ajman) has been awarded with 3 new ISO Certification - the ISO 9001:2015 Certificate for High Quality Management Systems, the ISO 10002: 2014 Certification for Consumer Satisfaction and Standards for Issues Handling in Organizations and the ISO 10004: 2012 Certification for Standards for Monitoring and Measuring. The success demonstrates DED-Ajman's dedication in the direction of meeting and abiding by the highest possible set worldwide criteria and mirrors the division's efforts to offer world class solutions, consisting of the process of problems, feedbacks and ideas, to attain the highest level of satisfaction and happiness of people and investor, as well as facilitating business tasks and improving the good looks of the emirate on the investment map.
Fatima Mohamed Al Shamsi, Director of Technique and Corporate Excellence, said, "We have received three ISO certifications from two of the world's most prestigious global firms, GBB and TUV InterCert, which is a quality focused achievement that will influence us further to remain to work hard in establishing our services and attain better achievements in the future - completely matching our commitment to embrace the greatest criteria of efficiency and high quality in delivering solutions and boosting functional performance. The accomplishments are enhancements to our success and we are identified to continue our ruthless efforts to embrace the highest possible criteria of conformity to fulfill the rapid progress in quality and excellence locally and globally."
Ahmed Khair Al Blooshi, Director of Customer Connections, said, "This new achievement complements our relocate to sustain the government's tactical instructions to achieving the finest quality of solutions based on the highest international standards, which drop in line with the plan to attaining high quality and client fulfillment established by DED to supply superb, pioneering and advanced services for customers. The 3 certificates are the outcome of esprit de corps, coordination and combination between various divisions, and the adoption of a clear mechanism to deal with problems and pointers based on the international laws."
He included: "We waiting to continue towards the path of excellence through upgrading and following up the application of standards and specifications of quality systems, as well as creating an integrated system of issues and pointers by means of direct interactive networks, particularly the toll-free number (80070 ), the smart app, financing of customer service centers and 'Tas' heel' facilities to ensure happiness and social wellness."