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Azizi Developments' community management provider VCM conducts customer survey.

Azizi Developments' community management provider VCM conducts customer survey.

Azizi Developments, a leading private developer in the UAE, has conducted a customer survey through VCM, its dedicated community management provider, to gauge customer satisfaction and learn more about its residents’ wants and needs. 

Through the survey, Azizi and VCM strive to promote their services, driving the developer further on its chase of customer-centricity and technical distinction. The study involved important topics such as preparation and thoroughness of attention and support, community comfort and cleanliness, web portal and app convenience, transparency of communications, as well as team kindness, compassion and understanding. 

The study showed a high level of client happiness, with 88% of the 1,052 respondents have shown their overall satisfaction. When asked what provided most to their satisfaction, factors that Azizi city residents considered included “quick turnaround time”, “friendly staff” and “knowledgeable service providers”. Many also thanked VCM for going above and beyond in lowering service charges and presenting residents with various opportunities and offerings that were secured as part of VCM’s corporate partnerships.

The category in which Azizi and VCM earned the most eminent satisfaction rate of 90% was that of promptness and thoroughness of care and assistance. The community administration provider has lately increased its team and has begun its app, completely developing capacity, simplifying communications, and speeding up response times. The 12% who moved their overall dissatisfaction cited “too many emails” and the temporary closing of community facilities due to the pandemic as reasons.

Mr Jawad Hussain, General Manager of VCM, commented: “While we are in constant communication with our valued residents, conducting formal studies such as this one is key in making sure that every single voice in our community is heard, and that feedback is used for the improvement of our services and eventually their happiness. Community management is unremitting pursuance of excellence – assuring the health, safety, well-being and comfort of those residing in our properties, and enriching their lives any way possible, is what we will continue to strive for.”

It is also serving into plans that will additionally decrease service charges, as well as initiatives in the realm of leisure to entertain those residing in its properties and foster a stronger sense of belonging. Moreover, VCM has recently installed recycling bins across its communities and is planning to integrate electric vehicle charging stations as part of its sustainability efforts.