The Abu Dhabi Smart Solutions and Services Authority (ADSSSA) introduced the Smart Geospatial Call Center, a first-of-its-kind government level project being carried out in cooperation with Esri. The announcement came at the end of its five-day involvement in the International Esri Individual Conference 2018, which was held recently in San Diego, The Golden State. The occasion went over the success of government entities and the prospects of teamwork between numerous global celebrations to trade experiences and learn more about the current modern technologies and methods using the geographic information system (GIS).

The Smart Geospatial Call Center is based upon the use of maker learning technology, Big Information and Artificial Intelligence (AI), which utilizes state-of-the-art GIS technologies and devices focused on improving the operations of the Abu Dhabi Federal Government Contact Centre. Under the partnership, the Abu Dhabi Federal government will be the very first on the planet to give a detailed platform that serves the geospatial framework that is able to integrate information from all federal government entities in Abu Dhabi, and handle a big quantity of information precisely, therefore adding to give services and projects efficiently.

H.E. Dr. Rauda Saeed Al Saadi, Director General of ADSSSA, highlighted the significance of the Smart Geospatial Get in touch with Center project, which is the very first of its kind government campaign on the planet, and noted its role in supporting Abu Dhabi's management in the area of GIS as well as in advertising the emirate's payment in digital transformation and technology all over the world. She included: "We save no initiative to boost the government services to accomplish the highest possible international high quality requirements through the optimal use modern technology. Our involvement in the International Esri Customer Conference 2018 was noted by the statement of the Smart Geospatial Contact Facility project, whereby we aim to enhance our partnership with Esri on GIS, the use of machine learning, Big Data tools and Artificial Intelligence, in addition to making use of GIS capacities to support and modernize the operations of Abu Dhabi Federal Government Call Centre, thus enhancing the effectiveness of the service and offering quick and proactive services that are implied to enrich customers' experience and bring them happiness."

Al Saadi said: "ADSSSA seeks to take advantage of the crucial worldwide meetings to find out about the current technologies and future trends in the field of offering government services, especially in connection with GIS, and entering into tactical partnerships with stakeholders in the field of smart innovation, technical advancement and smart services systems."

Jack Dangermond, Founder of Esri, admired Abu Dhabi's leading experience in using GIS to design the next generation of solutions based on the idea of incorporated journeys. He claimed: "This new principle of services has encouraged stakeholders that gain from establishing and increasing the conclusion of business, solutions and decision-making in various fields, adding to raise the efficiency of these institutions substantially in a short time".

Talking about the Smart Geospatial Contact Facility project, Dangermond claimed: "We are very thankful to accept ADSSSA in this project, as we seek to make a breakthrough in GIS area and take advantage of the ADSSSA's experience in developing the guidelines and guidelines and their application mechanisms, along with offering enabling innovations and developing the framework among others."

During the conference, the participating delegations additionally participated in a series of meetings organised by the ADSSSA aimed at trading experiences & knowledge, go over possibilities for joint participation and find out more regarding the most up to date growths in GIS. The participation of the Abu Dhabi Federal government in the conference also served as a critical opportunity to highlight its success and continuing efforts in establishing GIS as a key element in smart shift of federal government solutions in the emirate-- showing its management function in the digital transformation procedure, enhancing business setting and enabling all government entities to supply thorough and integrated services that add to increasing communication with customers and guaranteeing their satisfaction and happiness.