The Abu Dhabi Government Contact Centre has taken care of greater than 900,000 telephone calls this year, as well as its employees have effectively completed more than three million treatments that involve handling cases in the system, accomplishing 88 percent of consumer satisfaction.
The Abu Dhabi Government Contact With Centre, Abu Dhabi Government's very first integrated interaction system for its consumers, has additionally accomplished 100 per cent Emiratisation rate. The get in touch with centre managed by Abu Dhabi Smart Solutions and Services Authority (ADSSSA) is just one of the few governmental facilities of its kind that offers a variety of solutions and also special procedures in instance monitoring and also top quality management.
These results were announced during a check out to the Centre by ADSSSA's executive delegation goinged by H.E. Dr. Rauda Al Saadi, Supervisor General of ADSSSA. The go to was made in recognition of the initiatives of the Facility's team as well as to talk about the achievements in regards to improving happiness of the society and customers, along with boosting the satisfaction of employees and also meeting their needs. The delegation was oriented concerning the staff members' ideas pertaining to future renovation strategies and benefits. H.E Al Saadi replied to client call employees, kept in mind of their requirements and addressed their questions. Then, she toured the numerous sections of the Centre and evaluated the operations and also handling of instances.
Al Saadi admired the initiatives of the Facility's team who supply finest services with a goal to enhance consumer joy. She additionally commended the Abu Dhabi Government's vision which acknowledges the worth of its workers and their outstanding capabilities in giving the best of services to consumers. In addition, she highlighted ADSSSA's commitment to enhancing the high quality of government solutions by building on the Facility's keenness to provide services of highest worldwide standards and also via the adoption of contemporary follow-up systems as well as cutting-edge methods in classifying incoming services. This plays a major role in decision-making and helps with essential procedures with the aim of updating as well as creating Abu Dhabi's services in accordance with the UAE leadership's directions that think about the joy as well as success of individuals as a top priority.
Al Saadi said: “We are fully committed to the implementation of plans and strategies aimed at bringing more happiness to the community and customers and further increasing their satisfaction levels by providing integrated and comprehensive services 24/7, thereby also building a culture of work practices in various government entities and institutions.”
Additionally, Al Saadi underscored ADSSSA's efforts in creating the smart systems for government solutions to satisfy the requirements of all sectors of consumers, to enhance and also facilitate the services offered, and also to manage the establishment of customer service facilities, which will provide wise as well as integrated solutions in line with the highest international standards.
ADSSSA had introduced the Smart Geospatial Contact Centre during the International Esri Individual Seminar 2018. The Call Centre is the first-of-its-kind government level task being executed together with Esri as well as is based on making use of maker learning modern technology, Big Information as well as Expert System (AI), and uses state-of-the-art GIS innovations and also devices.
Al Saadi briefed the employees on the importance of this job in sustaining as well as updating the operations of the Government Contact Centre in Abu Dhabi, as the Abu Dhabi Government will certainly be the first worldwide to provide a thorough platform that offers the geospatial facilities to incorporate information from all government entities in Abu Dhabi, as well as deal with a huge amount of data properly, hence providing solutions as well as projects efficiently and seamlessly.