hit tracker

Sales Manager



Search advanced

Sales Manager
Publish Date 19/03/2019
Employment Type:
Full Time
Salary Not Disclosed
Dubai / UAE
Education Level:
Bachelors Degree
Work experience
3 Year

Candidates must possess minimum 3 to 4 years UAE experience in a similar position in a 4 / 5 Star Property.nbsp
1. Specific Duties and Responsibilities:
• Generates and maintains customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment)
• Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensures comprehensive & complete coverage of own portfolio covering all levels of accounts managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
• Implements & executes all sales objectives andnbspaction plans to reach and exceed targets set
• Solicits and serves transient and group business & meetings
• Formulates corporate offer letters and yearly contracts and any other required business correspondence
• Within established parameters, quotes and negotiate prices with customers for transient and group business
• Ensures that the response to any business request is actions within 24 hours
• Promotes & produces sales leads for Grand Excelsior Hotel outside of coverage area.
• Provides feedback to the Director of Sales & Marketing / Director of Sales / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
• Arranges site inspections of hotel.
• Disseminates sales related information to other departments as appropriate.
• Maintains close communication with the Events Management Team in the negotiation process of their accounts.
• Attends all pre & post conference meetings, as required, arranged by the Event s Management Departmentnbsp
• Follow up with the Events Management Team after the post event meeting with Thank You calls and send Thank You Letter together.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• Handles incoming calls and ensures messages are taken and details are forwarded to the person concerned
• Attends departmental and communication meeting as requested by Department Head
• Attends major events in hotel & city as requested by Department Head
• Closely monitors accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
• Maximizes up selling opportunities whenever possible.
• Reviews direct competition and conducts regular research.
• Establishes and maintains files of major accounts and assists Senior Sales Manager in maintaining the accounts management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• Maintain an up to date account & contact database and details in property management system.
• Ensure comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies.
• Where applicable, closely coordinate and communicate with outbound sales office with regards to accounts/markets that are serviced by Outbound Sales.
• Ensure that hotel Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
• Receives processes and confirm guest room reservations made by clients on the phone, letter, fax,
• Email, Extranet & GDS.
• Understand the Call handling technique and comply the same as per the GEH.
• Understand & Implement the GEH Standards in Call Handling.
• Inputs all reservations into the computer recording all pertinent information and filing of the same.
• Attends to enquiries, complaints and requests regarding reservations.
• Remains up to date with all promotions in and around the hotel.
• Follows established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Maintains established filing systems of all correspondence.
• Collates and prepares reports as required by Revenue Manager/ Supervisor.
• Informs Revenue Manager / Supervisor of any special request relevant to reservation.
• Promotes and maintains good public relations and endeavors to maximize business.
• Maintains an accurate room status at all times.
• Carries out weekly inventory of current office supplies and prepares requisition accordingly.
• Up-sells whenever an opportunity is identified.
• Uses guest recognition skills effectively.
• Complies with hotel health, safety and hygiene policy.
• Should have all the information about the hotel and around.
2. General Responsibilities
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To attend the Training Classes organized by Training / HR Manager.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to Company and Hotel rules and regulationsnbspat all times.
• To maintain Perfect grooming standard and uniform standards all the time.
• To keep the Leave Card up to Date.
• To keep the working Desk Clean & Tidy.
• To keep the office equipment clean and safe.
3 Occasional Responsibilities
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Duty Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.
4 Legal Responsibilities
• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

Share with friends

One file only.
100 MB limit.
Allowed types: psd txt rtf odf pdf doc docx .