Hotel Security Supervisor

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Hotel Security Supervisor
Publish Date 18/01/2019
Employment Type:
Full Time
Salary:
salary not disclosed
Dubai / UAE
Education Level:
Diploma
Work experience
2 Year
Description:

Responsibilities
Departmental:
Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the security department.
Provide supervisory guidance and support to all security officer colleagues within the Security Department.
Create a safe and secure environment for our guests and colleagues by ensuring House Officers are making a minimum of 2 tours of property per shift.
Assist in the development and implementation of Standard Operating Procedures for the Department.
Review and follow-up on all incident, loss and accident reports.
Perform daily administration of hotel s key control program.
Be responsible for the fire life safety policies and procedures as dictated by the Dubai Fire Department s fire safety director legislation.
Assist in training of all colleagues in emergency procedure preparedness.
Ensure House Officers are performing daily audits of keys as per key control policy.
Be responsible for the day to day operation of the Security Department.
Effectively enforce hotels rule and regulations.
Supervise the administration of lost and found with daily audits.
Add support to the house officers to complete routine assignments.
Perform tasks and duties as assigned by the Director of Security, Director of Rooms and respond to directions given by any Executive Committee member or Manager on Duty.
Support and adhere to all policies and procedures related to Safe, Sound and Sustainability.
Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
Maintain high ethical standards
Treat all guests and colleagues with respect.
Display a service orientation to our Colleague needs.
Respond effectively to Colleague needs
Display a professional attitude to our Colleagues.
Fill out Daily logs, incidents report
To report through the assigned system and follow up on all maintenance defaults affecting the delivery of service.
Maximize profits by minimizing losses
Maximize a profitable return to our owners by exercising effective cost control.
Ensure customer satisfaction from arrival to departure in accordance with the Hotels Quality Experiences (QEs), the Hotel Pillars and the respective service standards of the group.
Identify departmental learning and development needs for all colleagues of the outlet and share those with the Director of Security.
Checking in advance on Manning levels and other parameters affecting shifts on a daily basis.
Attend and conduct meetings during the absence or unavailability of management team.
Education and Certificates
High School Diploma or equivalent.
Have a sense of urgency.
experience
Minimum 3 years experience working in a 5-star hotel environment.
Minimum 2 years Security experience in a luxury hotel.
Good knowledge of MS Office Products, and Hotsos.
Pre-opening experience is an advantage.
Previous experience working in the Middle East is an advantage.
Good knowledge of CCTV system.
Skills
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
Trainer skills and ability to mentor and develop team members.
Confidence when talking with guests.
Position-Related Requirements
Physical capabilities to stand for an extended period of time.
Professional appearance.

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