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Front Office Receptionist



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Front Office Receptionist
Publish Date 08/02/2019
Employment Type:
Full Time
Salary Not Disclosed
Dubai / UAE
Education Level:
Bachelors Degree
Work experience
1 Year

An exciting opportunity has arisen for Receptionist to join our team; some of the key duties and responsibilities of this role are:
• Welcome all guests with a smile and maintain a professional approach at all times
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events
• Have knowledge of hotel rates, package and discounts
• Attend the shift briefing, daily 15 minutes training and front office monthly meeting
• Be flexible according to the business needs
• Be fully aware of hotel credit policy and procedures and ensure that it s adhered at all times
• Keep yourself informed with all VIP arrivals
• Be flexible in regard to work schedule.
• Ensure that all guests are communicated with the credit policy and procedures upon check-in
• Take initiative through empowerment to ensure complete guest satisfaction
• Be fully aware of safety and emergency procedures
• Handle mail and messages properly and on confidential basis
• Know how to follow all hospitality guidelines and daily service basics
• Assist a fellow associates in their job to ensure that all are done on time
• Have knowledge about the city, the local area and attraction to provide the guests with all requested information
• Make sure to work with various departments for accurate delivery of guest amenities
• Share, announce and display all VIP arrivals and introduce brief information about guests
• Be aware of the front desk operations and help front desk associates when needed
• Report any unusual occurrences or requests to the manager and team leader
• Be familiar with the AM, PM and night check list to ensure smooth daily operations
• Ability to deal with the public in a professional and courteous manner
• Ability to communicate with all managers, supervisors and fellow associates
• Ensure the proper safety instructions are given before operating any equipment
• Ensure that daily banking procedures are followed and performed as per the standards
Desired Skills & Qualifications
• 1-2 years relevant experiencenbsp
• English and Russian Language are essential. Arabic would be an advantage
• Concern for quality and attention to details
• Ability to work and communicate in a multinational environment
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure
• Flexible in terms of scheduling
• Applies a professional, confidential and ethical approach at all times

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