Facilities Manager

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognizes and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Al Futtaim Engineering is a multi-disciplinary engineering company in the UAE, Qatar and lower Gulf Region. Facilities Management division is specialized in providing the facilities maintenance to its customers.

The responsibilities of the role are to handle integrated facilities management contracts and ensure to achieve/exceed customer satisfaction in service delivery

Key Accountabilities of the role is:

AMC Management:
Execution of AMC efficiently within the budget and ensure profitability of the same
Analysis and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
Track contract progress and ensure agreed SLA’s and KPI’s are met
Resource planning (manpower, material/replacement spares, subcontracted specialized services etc.) for the contract assigned
Responsible for takeover and handover of the AMC
Preparing and submission of monthly, annual reports for the contracts assigned
Submission of AMC invoices on time and obtain client acknowledgment
Improve productivity through staff motivation and leadership
Energy Management such as, track the consumption and improve the performance, full site study in the improvement of the energy and consumption of each utility.

Corrective/Reactive, Planned preventive maintenance

Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
Identify critical system, services, assets and ensure necessary contingency plan in place to avoid downtime and disruption of services
Prepare contract specific PPM procedures, PPM schedule, and resource planning
Prepare method statements, risk assessment, PPM Task sheet
Tally and Close all planned PPM work orders on monthly basis with performance analysis.
Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
Ensure all CRM work orders are tracked, updated and closed on a daily basis, provide monthly analyses if required.
Carryout daily site inspections to ensure the quality of works and adherence to the set standards and provide expert advice to the team
Calibration of all tools and tackles, safety devices
Schedule, coordinate and oversee the maintenance contracts of Sub Contractors

Repair, Refurbishment works

Generate revenue from repair, replacement, refurbishment/retrofit works and achieve set targets
Make a conditional assessment of assets, Identify the assets which are required to replace based on the aging, performance, submit a report to the customer
Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with a client for approvals
Execution of casual jobs efficiently within the budget and ensure the profitability of the same
Submission of customer invoices on time
Liaise with client on any payment issues and resolve the same

Customer Service

Contribute to the development of a customer-focused service and a positive corporate image, including the maintenance of a good working relationship with the client, client representatives.
Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
Identify, propose, develop and help to implement any necessary changed as to improve overall efficiency and effectiveness of the maintenance process

Contribute to safe systems of work and the development of the quality management system by ensuring all work practices comply with the relevant safety standard.
Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (toolbox talk) - thus preventing potential incidents at all times
Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
Ensure timely close out of HSE Action taken Reports, NCR’s

Employee Engagement

Ensure Job description, induction training, the arrangement of tools and tackles for the reporting employees
Conduct performance development review; identify employee requirements like training, etc.
Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
Liaise with internal departments, shared services and maintain good working relations
Team building: Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity

We are looking for:

Diploma in Mechanical, Electrical / Air-conditioning & Refrigeration (02-03 Years) / ITI
National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE)
Computer skills
Knowledge of Health and Safety requirements
UAE Driving License

Minimum Experience:

10 years experience in Facilities management, Integrated Facilities Management
7 years of experience in GCC

Job-Specific Skills:

Ability to lead a team of supervisors, technicians, strong management skills
Adequate skills in maintenance of mechanical, electrical, plumbing systems and assets
Ability to prepare method statements, risk assessments, permit to work for various maintenance activities
Ability to understand, execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI’s
Ability to review service reports, Investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence
Handle emergency breakdowns, planned shutdowns by proper planning of resources and mobilizing
Ability to plan resources as per PPM schedules and execute preventative maintenance as per the required standards, timely completion of all PPM’s

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.