Wallboard is really an advanced version of a workplace white-board that was traditionally used to communicate key business metrics. The real-time data displayed by the digital wallboards certainly assist the workers to prioritize their tasks and figure out their action steps.

The advantages of using wall boards

These are normally used to communicate data in real-time so that everybody is on the same page and business is carried out in accordance to the plan. The huge benefit of using digital boards is that you can communicate with the teams in real-time. It helps you make an organization agile and swift, which can be your massive asset in the long run.

How to smartly use the wall boards?

When we discuss the choice of information to be displayed on boards, it will become essential to show the data that is applicable and useful for the organization. Therefore, the interface has to be clutter-free and convenient to understand. The most advantageous digital display is those in which information is displayed in a clear, concise and comprehend-able format. That's the purpose the modern wallboard software use info-graphics instead than numbers and boring tables.

Set up and personalize your wall boards

Advanced display software enables users and managers to set up and personalize the display in accordance to the business needs. Dynamic, graphical and fascinating display of data is far more effective than showing information in a merely numerical format. Gaming display strategies are additionally used to make the board's' content even more fascinating and engaging.

Smart use of images for better engagement

Imagine the contact center dealers or the workers on the floor being compared to athletes on a running track. The best performer among them is known as the athlete, who is ahead of the rest on the track. It is an interesting way to deliver the preferred information to encourage other team members. Or think about the rockets hitting the skyscrapers used to depict the sales performances of the individuals. It enhances overall productiveness on the floor and encourages healthy competition among the crew members.

Choose your messages to reduce stress on the floor

It is essential for the managers to pick out the data that is displayed on the boards. For example, contact center workers are frequently under terrific stress and sometimes the going gets certainly difficult for them. At times, the key performance indicators (KPIs) on the display boards can be quite disappointing and demoralizing for the teams. In such an environment, the managers not focus too difficult on the metrics that can also ultimately lead to even more stress and negativity on the floor. Replace them with mild inspirational and motivational messages and appreciate the key achievements of the workers even throughout that difficult phase.

Establish positive and healthy communication

In my view, wallboards have to be used smartly. The objective have to be to create positive vibes on the work floor and motivate healthy competition apart from making sure that the business is heading in the right direction. The creative steps that the managers can take can also encompass customizing and setting up the boards in such a manner that they not only display the key business metrics and KPIs however also act to increase the overall employee morale. The messages have to be well chosen to encourage the workers on the floor. For example, the entire focus should not be on the quantity and numbers. If somebody is exhibiting fine quality or a parameter that is often overlooked, he or she have to be rewarded and recounted for that.

Display the better picture

If a contact center worker has a higher AHT or the average dealing with time, however at the same time he also has a excessive score in terms of trouble resolution or closing of the sales, it have to be mentioned and highlighted on the display boards.

Use soft reminders

As far as the key performance indicators are concerned, a soft reminder is the best technique. For example, if the overall average dealing with time of a team is going up, it may be a reason of issue and a soft reminder will assist the team to take the corrective measures.

Identify the want for training

Similarly, if a crew is constantly performing well at sales, while another crew is putting up a dismal performance, the training manager can identify the want for training and put the concerned team back into training rooms. The idea is to enhance the overall productivity and not just goal or ridicule someone based on their poor performance. That's the reason; managers have to be extraordinarily cautious while selecting the way information is displayed on the boards. Soft reminders are extremely useful however they have to be used judiciously and selectively so that it does not lead to negative sentiments on the floor. Display boards are a powerful device to improve productivity and to arrange your enterprise however an insensitive display of facts can also increase the stress levels of the employees. It may also increase the attrition rate.

Display only useful information

Don't display needless information on the boards, because it would possibly distract users. Keep it fascinating and engaging' otherwise, it will defeat its whole purpose. Only the relevant data have to be displayed so that the overall quality and productivity can be increased.

Choose the right frequency for communication

Again, deciding on a frequency is extremely important. In the meantime, the managers can creatively use the wall boards to share beneficial data and product updates. This will help the sellers improve their product information and minimize the need to conduct more training sessions.

Display dynamic scripts

In a contact center environment, the wall boards can also be used to show dynamic scripts in order to facilitate sellers and to teach them to cope with different kinds of calls. There are a number of innovative and progressive methods that can be used to enhance the overall efficiency and productivity on the work floor using wall displays and agent desktops.

Use your wall boards for product updates

Use your display to provide your workers the contemporary information, suggestions and tricks, scripts, product updates, industry updates and training material for effective learning and better productivity. Ongoing and live training provided via the display boards will minimize the need to conduct more training sessions that might be counterproductive in terms of lost work hours.

Author Name: Nashaat A Quadri