Smart Dubai Government Establishment (SDG), in co-operation with a number of its strategic partners in government entities, has arranged a conceptualizing session titled "Challenges of connected services" as part of its innovative activities and its efforts for developing government shared services, which are offered in partnership or collaboration with a number of government entities to ensure sustainable happiness for Dubai society.

As part of an interactive workshop participated in by a variety of decision-makers in Dubai government entities, the conceptualizing session discussed the real difficulties faced by government entities in linking shared services. As a result of the conversations, a set of suggestions was made to conquer the obstacles of linked services with the aim of combining joint action amongst government entities for government services to be connected and integrated.

H.E. Wesam Al Abbas Lootah, CEO of SDG, evaluated the objectives of the session which included the have to have a joint positive way of believing to identify the obstacles dealt with by the government linked services and propose the suggestions necessary for eliminating them.

He likewise talked about the kinds of shared services, which were divided into informational, interactive, procedural and executive services, valuing the concerted efforts exerted by government entities to provide services in an efficient, seamless, coherent and integrated manner.

Individual efforts can accomplish excellence while favorable collective efforts can render Dubai on a par with leading cities at the global competitiveness level, thereby equating the vision of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, that the power of each team will be equal to the power of numerous entities working together, he stated.

The session, which was held at the InterContinental Hotel, saw the involvement of a number of officials and decision-makers in Dubai government entities who were totally free to think completely about and talk about the proposed concepts and make notes with the goal of developing a set of recommendations that would satisfy the needs of connected smart government.

The session consisted of a presentation on the "City Builders Race" initiative, which was made by Dr. Wafa Abu Sneineh, Advisor of Dubai the Model Centre, which is associated to the Executive Council. A number of effective experiences as relates to the provision of government linked services to clients were also showcased. Lt. Colonel Jamal Ahmed Ibrahim, Director of Preventive Safety Department at the Directorate General of Civil Defence-Dubai, and Mr. Abdullah Al Madani, CEO of Corporate Technical Support Services at RTA, showcased their respective successful experiences, which improved the session and assisted exchange experiences on the delivery of connected and integrated government services with the objective of bringing happiness to consumers to the ultimate goal for Dubai to end up being the smartest and happiest city in the world.

By this workshop, SDG looks for to get a variety of innovative solutions and suggestions on the way to connected smart government. These solutions will subsequently be developed and implemented in line with SDG's mission of delivering world-class smart services and infrastructure to develop happiness. This will lead the way for SDG to fulfill its vision, which is aligned with that of Smart Dubai, for making Dubai the happiest city on earth.