The Mohammed bin Rashid School of government (MBRSG) - a research and academic establishment concentrating on governance and public policy in the Arab world - introduced its initial Professional Diploma in Customer Happiness, with employees from Dubai’s Islamic Affairs & Charitable Activities Department composing the inaugural class.
The program provides participants beneficial accessibility to concepts, treatments, systems and policies to accomplish consumer contentment, echoing the government's official plan and reverberating with the goals of the Happiness Program, introduced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai.
Her Excellency Ohood bint Khalfan Al Roumi, Minister of State for Happiness highlighted the vital duty academic institutions play in installing a society of happiness and positivity in society, as they spread out these principles and plans and provide them as part of their curricula. H.E. Al Roumi applauded the Mohammed bin Rashid School of Government for taking the campaign to launch an expert diploma that is experts in customer happiness taking on the topic from a clinical angle and enabling participants to sharpen their abilities - with theory and method-- with regards to customer service and complete satisfaction.
The programme consists of four training modules, namely: an intro to the "7 star" system and its applications; global best techniques and their duty in enhancing client satisfaction; the principles of customer service from a fourth-generation-excellence point of view; and, lastly, the duty of creative thinking and innovation in customer happiness. Classes will certainly be given in Arabic at the Mohammed bin Rashid School of Government's headquarters.
" We are proud to present the First set from the Professional Diploma in Consumer Happiness, and thank our partners in the Islamic Matters & Charitable Tasks Division in Dubai for working with us to carry out the ambitions of our sensible leadership in spreading out joy," stated MBRSG's Executive President H.E. Dr Ali Sebaa Al Marri. "With this significant step forward, we wish to strongly establish Dubai and the UAE as a good example for the entire world for placing individuals's happiness as leading priority for government and private entities alike, all the while continuing to enhance global competition and go after excellence in government solutions."
On the exact same note, Prof Raed Awamleh, Dean of MBRSG, stated: "The primary purpose from the Diploma is to develop participants' abilities and knowledge concerning solution and customer fulfillment. We allowed them in on the latest concepts and applications here, which will certainly mirror favorably on the general performance of their particular establishments and eventually aid us move forward and make a favorable influence amongst the larger public."
Dubai's Islamic Affairs & Charitable Tasks Department was preferred to pilot the program, which trains participants to identify customers' requirements based upon objective data, along with introducing them to optimal methods to keep effective communication between an employee and the community. Individuals research under human growth experts and get understanding into the most recent patterns and global finest practices for premium services, ideal effectiveness and institutional excellence.
" The Islamic Affairs & Charitable Activities Division in Dubai is proudly leading the way," claimed Buti Abdullah Mohammed Al Jumairi, the Division's CEO of Company Assistance, "as a variety of our workers join the pilot class of the Expert Diploma in Consumer Joy to additional upgrade our customer fulfillment policies. This echoes our core values as an organisation rooted in spiritual perfects that call for treating others kindly. The diploma equips our workers with the needed tools to apply these values on the corporate along with social degrees."
Tasks around the fourth and last module of the programme will certainly be completed on August 15, and graduation jobs will certainly be presented in September by all 20 taking part execs from the Islamic Affairs & Charitable Activities Division in Dubai. This while the graduation ceremony is scheduled for October 2017.