Kharafi Global, a leading programmer and operator of numerous food electrical outlets throughout Kuwait and the GCC, has released communications services from Avaya to provide premium client experiences, boost team efficiency and assistance business development.

Established in 1996, Kharafi Global owns and operates food service businesses in Kuwait, Bahrain, Saudi Arabia, Qatar and Dubai consisting of Nino, Johnny Rockets, Leila Min Libnan, Bredz Factory, Posh coffee shop, Figs and Baker & Spice. With future expansion prepared for Jordan, Lebanon and Oman. Kharafi. Global wished to combine communications, making it easier for customers to engage with different outlets and allowing personnel to operate much more effectively.

Middle East Telecommunications Company (METCO), among the leading regional ICT integrators, Avaya's Diamond Partner, aided Kharafi Global to electronically transform its operations, in a turnkey project that included supply, installation, screening, approval and assistance solutions. Avaya's client and team involvement services assist Kharafi Global automate, anticipate and increase consumer interactions, helping to raise client life time value and earnings, while real-time consumer service surveillance boosts top quality of solution and representative performance.

The remedy incorporates historic as well as real-time contextual client information in order to help enhance the top quality of interactions, enhance agent use and efficiency, and boost supervisor efficiency with full exposure over agent interactions and client responses. Furthermore, business analytics records information and intelligence and addresses team resourcing requirements in advancement.

Maher Megaly, CALL CENTRE Operation Manager, Kharafi Global, said: "With our range of brands and geographical visibility, we required a service to centralise our communications and make certain that our customers have a regularly favorable and smooth interaction experience with all of our brand names, whether in dining establishments or when they contact us. METCO partnered with us to comprehend our requirements and deliver the appropriate Avaya option that created the best mix of structured interactions and business performance. Avaya's innovation also delivers the solutions over a virtualized atmosphere, helping to reduce prices drastically compared with traditional PABX. hardware boxes. We believe that this scalable option will serve our prompt plans in addition to our future development and expansion.

Faten Halabi, Regional Sales Leader for Bahrain, Iraq, Kuwait and Pakistan, Avaya, said: " Services should stay on par with their tech-savvy customers and deliver a regular and seamless experience, usually throughout networks that customers choose. Our Contact Centre Select remedy is distinctively made to create a suitable atmosphere that deals with two key business problems - consumer experience satisfaction and employee efficiency. We are certain that our solution,provided effectively by METCO, will certainly confirm to be a significant affordable differentiator for Kharafi Global.".

Krikor Tutunjian, General Manager, METCO stated: "We are excited to be collaborating with KharafiGlobal sustaining their vision of a leading food service company in GCC. The release will certainly enable them to raise efficiency of phone call taker, gain adaptability for business, and improve agent efficiency with making use of the Avaya team interaction option portfolio. Our Avaya specialists have provided a full project, aiding Kharafi Global to drive improvements to the consumer experience.".