Emirates NBD, among the leading banks in the area, announced the introduction of an innovative brand-new tablet banking app that aims to decrease the valuable waiting and transaction time of customers at the bank's branches.

The tablet banking app will make it possible for branch service ambassadors, functioning as 'Timesavers,' to fast track clients from the line and service particular requests quickly on the tablets utilizing the consumer's digital signature for verification to process transactions. Clients will also be assisted in processing demands themselves via their online or mobile banking accounts. The app is a very first of its kind globally and is one more step forward into Emirates NBD's digitalisation of banking.

The app has currently launched at the bank's branches in Al Barsha, Jumeirah Lake Towers, Al Quoz, Al Qusais and Sharjah City Center with the strategy to present to a bulk of the branch network over the coming months.

Commenting on the statement, Suvo Sarkar, Senior Executive Vice President & Group Head-- Retail Banking and Wealth Management, Emirates NBD said: "The app is a leap forward in client experience within the UAE's retail banking sector. The very first of its kind, it is entirely secure and minimizes waiting time for customers on certain transactions while supplying branch personnel, our Timesavers, the chance to educate clients on using and optimising their digital banking accounts. Emirates NBD is proud to introduce this service and we anticipate to see an extremely favourable reaction from our customers.".

The app leverages digital development to automate service delivery creating a smooth and effective consumer experience at Emirates NBD branches. It offers branch workers a complete view of all active branch tokens with details on waiting times per client, in addition to customer profile and the purpose of the visit. The app is enabled to perform a range of transactions including balance enquiry, statement or account authentication, cheque book requests, debit card replacement requests, inspecting online and mobile banking registration status and reassigning tokens to the Private Banking branch for business opportunities, to name a few services.

Pedro Sousa Cardoso, Head of Multichannel and CRM at Emirates NBD, added: "We are really happy to implement this very first of its kind app that was made specifically for on-site banking and to fast-track service shipment. The way forward in banking or any industry today is digitalisation and we wish to engage and inform our consumers because process. We save their time and provide a smooth experience which is a great measure of success of Emirates NBD's consumer centricity.".

The bank's announcement is strategically aligned with its digital change of banking services and the vision of the country's leadership to continuously innovate and develop brand-new smart services. Emirates NBD has actually been called Best Consumer Digital Bank for the last 2 years in a row by Global Finance and means to keep developing ingenious options through digital channels with the end objective of enhancing customer complete satisfaction and speeding consumer procedures.