UAE, November 2, 2015 - H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government Department (DSG), and also H.E. Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), have authorized a memorandum of understanding. Under the terms of this MoU, DSG will certainly give the required assistance for the plan of digital and also wise common services which the DEWA will gain from and specify the degrees of assistance and priority-based feedback period as needed to satisfy the leadership's vision of integrating initiatives to meet Dubai Vision 2021 and also the utmost objective of bringing joy to consumers.

The bundle of platforms offered by DSG to DEWA consist of the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest and so on. The MoU additionally specifies that regular meetings be held to go over the commitment to providing assistance for the shared platforms to fulfill the key efficiency signs (KPIs) and also the operating objectives concurred upon in between both celebrations. Container Humaidan stated: "This MoU almost equates the themes of DSG Strategy 2014-2017 that have actually been developed according to the initiative of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President as well as Prime Minister of the UAE and also Ruler of Dubai, as well as in implementation of the regulations of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai as well as Chairman of Dubai Executive Council, to accelerate makeover to wise federal government, ensure efficiency of smart transformation, use the very best techniques and also give the modern-day smart enablers to the government companies. This proves that we are functioning as a connected as well as collaborative government to fulfill the demands of customers as well as bring joy and happiness to them.".

Container Humaidan added: "Through our collaboration with DEWA we are anticipating magnifying common initiatives to enhance the readiness of the smart platforms that DEWA profit from so about be readily available night and day and also as per the greatest efficiency as well as dependability requirements with the purpose of satisfying the satisfaction of consumers and also bringing happiness to them. For our component, we are devoted to use our enablers including our sophisticated facilities, smart platform systems and applications and high-level technological encourage in order to keep upgrading the efficiency of clever services in DEWA which will certainly have good effects on the huge section of individuals profiting from its solutions.". On the other hand, Al Tayer claimed: "We signed this MoU to even more execute the smart Government goals announced by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and also Prime Minister of the UAE as well as Ruler of Dubai, to combine the management of the UAE in its smart makeover and stay on par with worldwide best practices, by offering federal government platforms to clients on cellular phones. Through this, consumers could submit requests to government on smart phones, as well as follow-up on the demand any time. At DEWA, we work to enhance government platforms to the highest worldwide specifications, with quality electronic services provided to consumers.".

"DEWA's initiatives are incorporated with various other institutions and also government firms in Dubai, as it has actually taken on a clear method for clever transformation since 2009. Ever since, DEWA released a number of smart initiatives that showed its preparedness to change Dubai right into the most intelligent city in the world," added Al Tayer.

Al Tayer went on to state: "At DEWA, we work to create our solutions on a recurring basis in conformance with the highest global specifications to meet our customers' requirements, to achieve an integrated method and also the wider Government of Dubai's technique to achieve sustainable growth in client service and enhance the joy of our citizens, locals as well as all stakeholders, to urge clients to embrace smart solutions.". DSG embraces a technique based upon seeking a connected as well as collective federal government to fulfill the demands of clients as well as layout platforms according to their requirements. It uses both decentralization for government companies to give their services electronically or through smart networks to consumers according to their requirements as well as centralization for supplying 61 common platforms to around 50 government entities to help them supply their platforms to the public while exempting the time, initiative and expense needed for constructing such solutions.

Earlier, DSG has actually been awarded ISO 20000:2011 for IT platform management which shows its dedication to the worldwide IT standards for boosting the performance of solutions as a whole as well as makes it highly got efficiently giving assistance platforms to federal government companies.