Dubai Electricity and Water Authority (DEWA) provides world-class government services and adopts the very best international practices, making individuals as happy as possible to support the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, so that all government policies, programs, and services will contribute to constructing a favorable and happy community, and that the government should take top priority in producing conditions efficient in facilitating happiness for individuals, families, and workers. This also supports the UAE Vision 2021 to promote sustainable advancement and the welfare of citizens and residents.

"To execute the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, we make every effort to improve all government services and end up being leaders in our sectors. HH Sheikh Mohammed bin Rashid Al Maktoum once said, 'We constantly look for to be number one. In the UAE and Dubai, we are primary in regards to investment, security, quality of stable life, financial and social progress and infrastructure,'" stated HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"To support its vision to end up being a sustainable innovative world-class utility, DEWA embraces excellence and creativity in its daily operations to provide services that go beyond the expectations of the people and citizens of Dubai. DEWA supplies the best smart services for its consumers, at the highest levels of accessibility, efficiency, reliability, and precision, to make them as happy as possible," added Al Tayer.

Al Tayer noted that, in line with the Dubai Plan 2021 to establish a roadmap of enthusiastic initiatives and developmental projects for financial growth, energy sustainability and a clean and safe environment, DEWA is utilized to determining the current and future requirements of its customers and equating them into smart innovative initiatives that supply added value and serve all of society.

"We are working tirelessly to fulfill our water and electricity service development goals, and embrace the best global methods in clean energy to improve Dubai's position nationally and internationally. This is why DEWA assigned an overall budget of AED 23,655,000,000 for 2016, compared with AED 22,873,000,000 in 2015. DEWA has also launched tactical projects worth over AED 27 billion that use the Independent Power Producer (IPP) design to take advantage of Public-Private Partnerships, develop brand-new capacity in renewable resource, and diversify the Emirate's energy mix in the long-lasting," concluded Al Tayer.

DEWA has an experienced workforce capable of dealing with any emergency situations according to a contingency strategy that is implemented in coordination and cooperation with the relevant government bodies. DEWA makes every effort to attain the greatest outcomes in smart services, to achieve the happiness of clients.

DEWA urges customers to seek the help of specialist technical business in to perform regular upkeep on ground cable televisions, control panels, and internal electrical connections in their houses to guarantee their safety, and the connection of electricity supplies.

DEWA's Al Namoos service is tailor-made to provide experts and professionals with electrical energy connections of up to 150 kilowatts (kW) within 10 days. DEWA has updated its procedures for getting electricity.

DEWA likewise carefully keeps track of the newest global developments in customer service, to further improve its services, and offers 24/7 emergency services. DEWA adopts the newest technology-driven services, to become pioneers in clever services to make sure the greatest levels of client fulfillment and happiness.

DEWA continually makes every effort to facilitate costs settlements and save the time and effort of its customers. DEWA has actually made provisions for its clients to pay their bills by various methods such as the DEWA website (ePay), mobile phones (mPay), DEWA Customer Service Centres, DEWA's Drive-Thru Service at Al-Wasl and Umm Al Ramool Customer Service Centres, Etisalat public payment devices, at Petrol Stations (ENOC/EPPCO), Emirates Post Office branches, direct debit, ATM devices, teller counters, and phone banking.

DEWA recently changed the name of its Customer Relations division to the Customer Happiness division, also changing the name of its Customer Relations department to Customer Happiness department. The names of DEWA's Customer Service Centres have also been altered to Happiness Centres, supervisors and directors of customer services have now become Happiness Ambassadors, and the front desk Stars of Service staff members have now become Stars of Happiness.

DEWA was the very first government organisation to carry out the Happiness Meter, in assistance of the Happiness Meter effort, launched by HH Sheikh Mohammed bin Rashid Al Maktoum. In February 2015, DEWA embraced the use of smart gadgets to measure the public's level of fulfillment with its services. DEWA has also set up smart screens to allow management to keep an eye on the happiness of customers and adopt instant enhancement procedures.

DEWA is committed to serving the community and has actually embraced a technique created to entrench the values of social obligation, by focusing on the ideas of giving and solidarity amongst its personnel and clients. To accomplish this, DEWA embraces a variety of activities and programmes to raise awareness amongst neighborhood members about the issues that worry them. These steps, paired with DEWA's efforts to serve society, secure the environment, and promote sustainable development, are aligned in material and objectives, with the aspirations of our prudent leadership. DEWA spares no effort to arrange awareness projects and assistance activities and events that promote more powerful interaction with the numerous sections of society to be key players in constructing a much better future, for generations to come.